Android Spotify randomly removes my offline tracks from my device

[unclephuncle]

I keep having a problem where my offline tracks are being removed from my device. I like to keep my entire library (two thousand something songs) stored on my device by simply checking the offline option for all songs, but every few weeks, the option randomly gets unchecked. Usually, it's just the offline option on the whole songs "playlist," but recently it has also unchecked the option for other actual playlists I have saved offline. I use my offline tracks every day so it is frustrating when I end up somewhere without service and can't even stream the songs. This has happened probably 5 times but I haven't noticed a pattern.

I only have two offline devices attached to my account (phone and laptop), and the laptop doesn't have any offline tracks saved. The phone is a Nexus 6P running Android 6.0.1.

Any help would be appreciated

[Alejandro_C]

Hey @unclephuncle, thanks for reaching out to us!

Can you let us know if you have any cache-clearing apps on your phone? Also, have you stayed offline for more than 30 days any of the times this has happened?

We'll see what we can suggest. 

[unclephuncle]

I don't have any apps that clear my cache or do any kind of system cleanup, unless something could be doing it that I am unaware of. Definitely nothing explicitly doing it. I also have not been offline for more than maybe a day or two at a time.

[Alejandro_C]

Thanks for replying @unclephuncle!

We'd recommend reinstalling the app and synchronizing your playlists for offline listening again. Check out the steps here.

Let us know if the issue persists after resinstalling the app.