Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Android][Your Library] ALBUM VACIO

[Android][Your Library] ALBUM VACIO

Mis álbumes aparecen vacíos. Ya re instale la aplicación y el problema sigue igual.**bleep**

Reply
1 Reply

Hey @quique_tri

 

Thanks for posting on the Community about this. Hope you don't mind us replying in English as it's the Community's official language.

 

If this persists after a simple reinstall you might also need to try a clean reinstall since it's more thorough in removing corrupted data. Check out this help page on how to do this. 

 

Another thing you can try is checking for battery optimization settings or data cleaning apps that run active on your device. Such features can often prevent the app from operating at full capacity so make sure you disable them. We also suggest accessing the app settings and enabling all Permissions for Spotify. 

 

Hope this helps. Keep us posted.

Suggested posts