Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42815 Views
  • 66 replies
  • 25 likes
  • 42815 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878186 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878186 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26418 Views
  • 4 replies
  • 0 likes
  • 26418 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify App stürzt sofort nach Anmeldung ab - Problem liegt vermutlich am Konto

Hallo!Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab.Es kommt dann die Meldung "Spotify wird wiederholt beendet".Alle Versuche, Cache leeren, deinstallieren-neu installieren... hilft nichts. Das komische, wenn sich jemand anderes an mei...

  • Regular
  • Hallo! Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab. Es kommt dann die Meldung "Spotify wird wiederholt beendet". Alle Versuche, Cache leeren, deinstallieren-neu installieren... h...
  • Ver
  • Spotify Legend
  • 4477 Views
  • 15 replies
  • 1 likes
  • Account
  • 4477 Views
  • 15 replies
  • 1 likes

Superuser Contribution Android TV Spotify problems

PlanFree/Premium / not relevantCountryDKDeviceSONY BRAVIA ANDROID TVOperating SystemAndroid OreoMy Question or IssueUsing Spotify on android TV is overall a very fine experienc, but have got a couple of issues with it; 1. Spotify connect is not avail...

  • Casual Listener
  • Plan Free/Premium / not relevant Country DK Device SONY BRAVIA ANDROID TV Operating System Android Oreo My Question or Issue Using Spotify on android TV is overall a very fine experienc...
  • Mihail
  • Spotify Legend
  • 2057 Views
  • 2 replies
  • 1 likes
  • Android TV
    Autostart
  • 2057 Views
  • 2 replies
  • 1 likes

FIIO Mark2 X7 Cannot access Spotify Home / Browse

PlanPremiumCountryCanadaDeviceFiiO Mark2 X7Operating SystemAndroid My Question or IssueUsing my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the error of sorry, something went wrong. I have tried factory resetting twice with...

  • Casual Listener
  • Plan Premium Country Canada Device FiiO Mark2 X7 Operating System Android   My Question or Issue Using my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the err...
  • pamantea
  • Casual Listener
  • 614 Views
  • 1 replies
  • 1 likes
  • 614 Views
  • 1 replies
  • 1 likes

Problema con las letras

Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?

  • Visitor
  • Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?
  • 353 Views
  • 0 replies
  • 2 likes
  • 353 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify refuses to play any songs on mobile

PlanFreeCountryUSADeviceSamsung galaxy 9Operating SystemAndroid 10 My Question or Issue Mobile spotify refuses to play any songs at all. It was fine on the way to college this morning but has since quit. When i hit shuffle play, it displays the "tryi...

  • Casual Listener
  •   Plan Free Country USA Device Samsung galaxy 9 Operating System Android 10   My Question or Issue   Mobile spotify refuses to play any songs at all. It was fine on the way...
  • Alex
  • Spotify Legend
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't I play any songs by certain artists?

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueA while ago I discovered I can't listen to any of the songs by Selena Gomez or Britney Spears. If they are featured on another artists song I can listen ...

  • Newbie
  •   Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue A while ago I discovered I can't listen to any of the songs by S...
  • Mihail
  • Spotify Legend
  • 1046 Views
  • 2 replies
  • 0 likes
  • 1046 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Local files no longer uploading

I had a few local songs stored on my Android for quite some time now and I remember the time I uploaded those being rather simple, just as described in the tutorial. When I wanted to upload a few more local songs now I've been shocked to find out it ...

  • Gig Goer
  • I had a few local songs stored on my Android for quite some time now and I remember the time I uploaded those being rather simple, just as described in the tutorial. When I wanted to upload a few mor...
  • Selbi
  • Gig Goer
  • 4416 Views
  • 5 replies
  • 0 likes
  • 4416 Views
  • 5 replies
  • 0 likes

Superuser Contribution HOW TO ENABLE MY LYRICS?

PlanPremiumCountryVietnamDeviceVivoOperating SystemAndroid My Question or IssueHi, i just have updated my account to premium. Before i updated, the lyrics from mixmatch was showing fine. However, after i updated, it's just disappear, how can i fix th...

  • Newbie
  • Plan Premium Country Vietnam Device Vivo Operating System Android   My Question or Issue Hi, i just have updated my account to premium. Before i updated, the lyrics from mixmatch was s...
  • Mihail
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs abspielen über App

PlanPremiumCountry DeviceGalaxy j7Operating SystemAndroid 9 My Question or IssueDie App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein Problem. Wenn man auf den Play Button klickt dann springt es auf Pause aber weder die Zeit...

  • Visitor
  •   Plan Premium Country   Device Galaxy j7 Operating System Android 9   My Question or Issue Die App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein P...
  • Ivan
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App suddenly crashes completly

PlanPremiumCountryGermanyDeviceSamsung Galaxy A5 (2016)Operating SystemAndroid 7.0 My Question or IssueHi, my Spotify App suddenly crashes down while I am listening to music. The app shuts down completely and even forgets where its stopped playing so...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A5 (2016) Operating System Android 7.0   My Question or Issue Hi, my Spotify App suddenly crashes down while I am listening to music....
  • Alex
  • Spotify Legend
  • 603 Views
  • 3 replies
  • 0 likes
  • 603 Views
  • 3 replies
  • 0 likes

Play saved songs by artist without following them?

PlanPremiumCountryIrelandDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueIs there any way to play saved songs from an artist without following them? When I go in to Your Library > Music > Artists it only shows artists I've foll...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Is there any way to play saved songs from an artist without following them? Wh...
  • Dade_00
  • Regular
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Can't play any music

PlanPremiumCountryFranceDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or IssueSince 4 days, I just can't play any music with Spotify. I get stuck at 0:00 (see pic) on each song, loadin indefinitely for no reasons. I've tried everything ...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy S8+ Operating System Android   My Question or Issue Since 4 days, I just can't play any music with Spotify. I get stuck at 0:00 (see p...
  • Dade_00
  • Regular
  • 495 Views
  • 4 replies
  • 0 likes
  • 495 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloads reset after every crash or restart

PlanPremiumCountryUnited StatesDevice(LG G7 Thinq)Operating System(Android) My Question or IssueI have about 500 songs downloaded from local files and my regular library. Every time the app crashes (which is frequent) or every time I restart the app ...

  • Casual Listener
  • Plan Premium Country United States Device (LG G7 Thinq) Operating System (Android)   My Question or Issue I have about 500 songs downloaded from local files and my regular library. Eve...
  • patrickhager6
  • Casual Listener
  • 1169 Views
  • 2 replies
  • 2 likes
  • 1169 Views
  • 2 replies
  • 2 likes

Superuser Contribution Recommended Songs Section Disappears on Screen Reorientation

PlanPremiumCountryU.S.DeviceSamsung Tab S4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVery frequently when my screen reorients from horizontal to vertical or back the recommended song section at the bottom of a playlis...

  • Visitor
  •   Plan Premium Country U.S. Device Samsung Tab S4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Very frequently when my screen reorients fr...
  • Ivan
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to remove downloads

I want to free up space on my phone by deleting music that i've downloaded. When I go to offline mode so i can see which music is downloaded and try to remove it the only way i can do it is to remove from my library altogether. I only want to remove ...

  • Newbie
  • I want to free up space on my phone by deleting music that i've downloaded.  When I go to offline mode so i can see which music is downloaded and try to remove it the only way i can do it is to...
  • Ver
  • Spotify Legend
  • 8444 Views
  • 6 replies
  • 0 likes
  • 8444 Views
  • 6 replies
  • 0 likes

Superuser Contribution Tablet app shows wrong navigation in home screen

PlanFreeApp Version8.5.82.894DeviceHuawei MediaPad T1 10Operating SystemAndroid 4.4.4 My Question or IssueSince 15th Octobre 2020 home screen of app has been significantly changed.In "aktuelleoberflaeche.png" you can see current home screen with left...

  • Regular
  • Plan Free App Version 8.5.82.894 Device Huawei MediaPad T1 10 Operating System Android 4.4.4   My Question or Issue Since 15th Octobre 2020 home screen of app has been significantly ch...
  • Ver
  • Spotify Legend
  • 604 Views
  • 3 replies
  • 0 likes
  • 604 Views
  • 3 replies
  • 0 likes

Solved!! Trick Spotify in to casting at 320?

Hi,If I cast phone audio via Google home into a Chromecast Audio then open Spotify and play music, the Audio Quality option remains bold/active theoretically playing at 'Very High' and 320kbps. Is this correct? I know casting from within Spotify limi...

  • Casual Listener
  • Hi, If I cast phone audio via Google home into a Chromecast Audio then open Spotify and play music, the Audio Quality option remains bold/active theoretically playing at 'Very High' and 320kbps. Is ...
  • Billy-J
  • Spotify Star
  • 15869 Views
  • 3 replies
  • 0 likes
  • 15869 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Chromecast add to queue not working

PlanFreeCountryFinland DeviceSamsung Galaxy Note 10+Operating SystemOne UI 2.5 My Question or IssueI've beeb having problems using the "add to queue" option while using Spotify on my Chromecast. Usually it let's me just add to queue, but now it keeps...

  • Casual Listener
  • Plan Free Country Finland  Device Samsung Galaxy Note 10+ Operating System One UI 2.5   My Question or Issue I've beeb having problems using the "add to queue" option while using ...
  • Mihail
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app crashing when used within Android Auto

PlanPremium FamilyCountryUKDeviceSamsung Galaxy J5Operating SystemAndroid Version 9 For the last five days I've been unable to use Spotify in the car and, afterwards, the app then crashes on my phone when I try to use it on its own. In the car I use ...

  • Casual Listener
  •   Plan Premium Family Country UK Device Samsung Galaxy J5 Operating System Android Version 9   For the last five days I've been unable to use Spotify in the car and, afterwards, t...
  • Mihail
  • Spotify Legend
  • 2894 Views
  • 3 replies
  • 1 likes
  • 2894 Views
  • 3 replies
  • 1 likes

Superuser Contribution Slow and unresponsive

Every time there's an update the app for me on a Samsung s20 using Android gets worse each time.Since the last update it keeps asking me to go online....already online, search and adding to playlists always comes up with faults. Sometimes it doesn't ...

  • Casual Listener
  • Every time there's an update the app for me on a Samsung s20 using Android gets worse each time. Since the last update it keeps asking me to go online....already online, search and adding to playlis...
  • WFranca
  • Casual Listener
  • 1744 Views
  • 2 replies
  • 1 likes
  • 1744 Views
  • 2 replies
  • 1 likes