Spotify Community

user-removed · 2015-02-03

Hello,

I'm experiencing some serious issues on the Android app. This is pursuing me to stop the premium subscription.

After the upgrade to the last version, it just deleted all the songs I made offline available. Now I need to resync it, my slow internet connection is really happy about it.

Then, the application frequently crash. I got several errors:

- random crash

- random stop playback

How can I further debug the problem ? Are there some kind of logs I can access ?

This is really annoyng. Thanks.

Omar

MattSuda · 2015-02-03

Can you try to reinstall the app?

Most problems can be fixed by reinstalling.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

JoeThomas · 2015-02-03

Moved to Andoid Section

Reason - Android related

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Android application problem

Android application problem

Suggested posts

Let's introduce ourselves!

Help Wizard

Step 1

Just quickly...

FAQs

Ongoing Issues

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Android application problem

Android application problem

Suggested posts

Let's introduce ourselves!