Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55651 Views
  • 68 replies
  • 25 likes
  • 55651 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27819 Views
  • 5 replies
  • 0 likes
  • 27819 Views
  • 5 replies
  • 0 likes

help

i resently bought a new cel (ZTE Kis II Max-Telcel-Mexico DF) and i download Spotify, but it doesnt work. Just appears a black screen when in my playstore says (Open_after the download). i already paid for the Spotity Premium and dont wanna cancel it...

  • Newbie
  • i resently bought a new cel (ZTE Kis II Max-Telcel-Mexico DF) and i download Spotify, but it doesnt work. Just appears a black screen when in my playstore says (Open_after the download).   i...
  • Daniel
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify app running slow on Galaxy S3 (Android)

Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone (delete other apps, remove animation features etc) ...

  • Regular
  • Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone ...
  • Daniel
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Spotify doesn't open, Error Notification

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

  • Newbie
  • I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!
  • Flixx
  • Community Legend
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Unsyncing Saved Music

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb SD card. This redownloading takes a considerable amo...

  • Regular
  • Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb S...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

not moving to next track when using radio

Hi, I'm using a Samsung galaxy note 2014 edition, on Spotify premium When I do artist or track radio I keep having to move on to the next track spotify doesn't do this automatically I have no idea why this isn't happening but it's incredibly annoying...

  • Newbie
  • Hi,   I'm using a Samsung galaxy note 2014 edition, on Spotify premium     When I do artist or track radio I keep having to move on to the next track  spotify doesn't do t...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

another person use my Spotify

So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I also changed my password twice but it still happening...

  • Casual Listener
  • So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I al...
  • Mathilda97
  • Casual Listener
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Getting message - offline synced on more then 3 devices

Hello, My Galaxy S4 keeps unsynching my offline content saying the following: Offline synced on more then 3 devices However, when I go into my account I see only 2 devices synched - my Galaxy S4 phone and an ipad. Why does it keep doing this? I am ab...

  • Newbie
  • Hello,   My Galaxy S4 keeps unsynching my offline content saying the following:   Offline synced on more then 3 devices   However, when I go into my account I see only 2 de...
  • OviiiOne
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Very specific Windows -> HTC One m8 problem with local tracks

So problem is as follows, and only affects the m8: If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've tried different PC's (Laptop running Win 8 instead of win 8.1...

  • Regular
  • So problem is as follows, and only affects the m8:   If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've...
  • Deroven
  • Regular
  • 493 Views
  • 4 replies
  • 0 likes
  • 493 Views
  • 4 replies
  • 0 likes

I can't delete local files

Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... the only way I have to delete the files is by using t...

  • Casual Listener
  • Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... th...
  • SamuFrr
  • Casual Listener
  • 1360 Views
  • 2 replies
  • 0 likes
  • 1360 Views
  • 2 replies
  • 0 likes

Spotify and PowerAmp

Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get. Problem is that it doesn't incorporate with Spotify and it scans folders for tracks. I don't know how or where Spotify stores tracks or...

  • Music Fan
  • Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get.    Problem is that it doesn't incorporate with Spotify and it scans fo...
  • meanrat
  • Casual Listener
  • 51800 Views
  • 4 replies
  • 2 likes
  • 51800 Views
  • 4 replies
  • 2 likes

Solved!! won't save anymore songs to my music.

I'm using the spotify android app on my Samsung note 2. I have been able to save songs until today. I only have about 50 songs saved so far. I click on the "+" and it says song has been saved to my music but when I check, it's not there. I have tried...

  • Casual Listener
  • I'm using the spotify android app on my Samsung note 2. I have been able to save songs until today. I only have about 50 songs saved so far. I click on the "+" and it says song has been saved to my m...
  • jagerman801
  • Casual Listener
  • 24915 Views
  • 2 replies
  • 0 likes
  • 24915 Views
  • 2 replies
  • 0 likes

Simple question - How to close Spotify on Android?

Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager (something like here http://puu.sh/fxkP5/3b219a8908.jpg (it's not my screenshot )). When I want list...

  • Roadie
  • Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager  (something like here http://puu.sh/f...
  • GavinHenderson6
  • Roadie
  • 2038 Views
  • 3 replies
  • 1 likes
  • 2038 Views
  • 3 replies
  • 1 likes

Is it possible to play local files offline on spotify free?

Hi everyone, I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can't play my local files playlist, is it normal? Do I have to upg...

  • Casual Listener
  • Hi everyone,   I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can'...
  • GavinHenderson6
  • Roadie
  • 884 Views
  • 4 replies
  • 0 likes
  • 884 Views
  • 4 replies
  • 0 likes

Premium December deal

Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12th Dec and now it is free membership again. What's ...

  • Newbie
  • Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12...
  • MattSuda
  • Spotify Star
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Keine Playbuttons im sperrbildschirm

Hallo erstmal:)Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die musik von dort aus nicht wechseln hoffe auf hilfe Dank...

  • Newbie
  • Hallo erstmal:) Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die m...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

No sound thru Bluetooth in Car.

I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speakers, but then the music had no sound. I could see it...

  • Visitor
  • I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speake...
  • 342 Views
  • 0 replies
  • 0 likes
  • Android
    bluetooth
  • 342 Views
  • 0 replies
  • 0 likes

Solved!! playing First minute of songbthen moving on

Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have checked my settings and I do not have crossfade set.Any...

  • Casual Listener
  • Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have chec...
  • meahtenoha
  • Spotify
  • 5909 Views
  • 18 replies
  • 0 likes
  • 5909 Views
  • 18 replies
  • 0 likes

Unable to hide "Various Artists" from recent section

As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I need an internet connection but it's just a meaningle...

  • Regular
  • As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I ne...
  • 178 Views
  • 0 replies
  • 1 likes
  • 178 Views
  • 0 replies
  • 1 likes

bass died after phone crashed while using Spotify

Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed while multitasking on the Spotify app. I had to for...

  • Casual Listener
  • Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed ...
  • Daniel
  • Community Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

downloading music

I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thing I save?

  • Newbie
  • I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thi...
  • Daniel
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes