Aplicativo muito lento

[iLucas23]

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo offline mesmo nos dados móveis, antes eu conseguia colocar no off e escutar de boa mas agora nem isso funciona!!!

[Ivelina]

Hi @iLucas23,

Thanks for posting in the Community and welcome! We hope you don't mind us responding in English as this is the official language of the forum.

Kudos for already trying some troubleshooting steps and thanks for sharing those details, but we'll ask some additional questions to get a better understanding of the situation.

Have you tested with a different internet connection? You mentioned that you were previously able to turn off Offline mode, but could you share what happens now if you switch it off? Does it enable itself on its own?

Is the app's performance slow with downloaded content, when you're streaming music or both and does the issue persist on another device?

Hope to hear from you soon 🙂

[christiannmc]

Mesmo problema aqui, o app funciona até melhor quando põe no modo offline, gostaria de acrescentar, tenho vários dispositivos conectados a conta, como a Alexa, Google Speaker, tenho dificuldade também para mudar a reprodução de um dispositivo para outro, quando quero trocar do celular para algum Speaker ou vice versa.

Quando a música está tocando em outro dispositivo o celular demora muito pra reconhecer que já há um dispositivo tocando.

Utilizando dados móveis ou wi-fi é sempre uma novela para começar a reproduzir.

Quando assinei o Spotify funcionava.

[AlejaR]

Hey there @christiannmc,

Thanks for your reply here and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, we think it is worth trying some of the troubleshooting mentioned in this thread. You can:

• Perform a clean reinstall of the app on the affected devices. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.
• Remove the apps that you've noticed have some issues to sync with your account. You can easily reconnect the apps that you use whenever you want. You can do this by heading here and using REMOVE ACCESS button.

If that doesn't do the trick, it'd be awesome if you could share with us:

• The make/model and OS of the affected device along with the Spotify version you're running there.
• We'd like to know if it's always behaved like that or if this behavior started after a specific event/update.
• Does this happen if you open your account on a different mobile device? You can ask for the mobile device of a relative or a friend to open your account and check.

Keep us in the loop!