App crashing "new episodes" feed

[Magnusbl00]

Plan

Premium (family)

Country

Norway

Device

Samsung Galaxy S24+

Operating System

Android 14/ One UI 6.1

My Question or Issue:

My app has an issue where it crashes when opening the "new episodes" feed. It has been going on for a couple of months (but I don´t know for exactly how long) 

Having done some troubleshooting, I have narrowed the issue down to the following situation:

When a new episode of the show Pod Save America gets added to the new episodes feed, the app just closes itself when I open the new episodes feed to listed to it. It crashes before I press play on the episode. 

It only crashes the first time I see the new episode in the feed. After that its fine until a new episode of that specific show gets released. 

Have tried re-installing the app, deleting local Spotify files on my phone etc. 

However, the only solution I have found is having to go into the Pod Save America feed itself every time a new episode is released. Once I have seen the episode in that feed, the app does not crash when I open the new episodes feed. I have also tried to auto-download new episodes, but that didn't fix the problem.

This is only an issue with this show. All other shows, including ones from the same publisher, are ok.

This is a really strange one, but really hope that someone can help me!

Can provide more info if needed, but my theory is that it has something to do with the loading of the episode specific "picture" which accompanies each episodes alongside the title and the description.

[Dessi · Accepted solution]

Hi there @Magnusbl00,

Thanks for reaching out and sorry for the delay!

What you've described seems very similar to the issue that was reported to our tech folks here. Can you take a look and let us know if you agree? If not, then we can try to troubleshoot this.

Keep us posted.

[Magnusbl00]

Hey!

While the original description in the post you mention don't quite match with my issue (hence why I wrote this post), a number of people have described pretty much the same issue in the comments on said post (comments I didn't initially see until you highlighted it for me). Hopefully you guys manage to sort this out soon, and thanks for the reply! 🙂 

[Dessi]

Hey @Magnusbl00,

Thanks for the reply and the confirmation!

We'll keep the other thread updated with any new information from our tech folks, so if you haven't already, you can subscribe to it (click on the three dots next to thread's name -> Subscribe) to get notified.

Take care.