App is EXTREMELY Slow

[Music_man185]

Plan

Premium

Country

USA 

Device

Galaxy Note 9

Operating System

Android 9

My Question or Issue

I have a Galaxy Note 9, which is more than capable of running an app like Spotify. However, it has been very sluggish and slow for a couple months now. About half the time, when I select an album or playlist, I get the spinning wheel that it's loading the list of songs, but it takes almost an entire minute to load. My screen literally times out (30 seconds) before the songs load. Sometimes, if I hit the back button and select something else, it will load immediately, but the first selected album or playlist still won't load. This occurs on mobile 4g as well as high speed wifi. 

I have restarted my phone, cleared the cache, and more recently uninstalled the app altogether and reinstalled, but nothing has worked. Does anyone else have this issue?

[Mario]

Hey @Music_man185,

Thanks for reaching out about this here in the Community.

It'd be useful to read this support site article and follow the relevant steps listed in it to see whether Spotify works properly as a result. 

Although you already tried reinstalling the app, you can also try and perform a 'clean' reinstall if you haven't done this already to start with a brand-new as well as the most up-to-date version of Spotify. Take a look at this Spotify answer to find out how the procedure works for your Galaxy Note 9. 

Hope you'll find this info useful. Let us know how you get on!