App won't connect to internet and half works

[spotcomm99]

My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, something went wrong. Try again" message or "You are offline" even when i was connected to the internet and all my other apps worked. This message still shows up when i try to access the Search, Home, Browse and Radio options in the sidebar menu. It also does not allow me to view my profile other than my username, insisting that I have had no recent activity. I can sporadically access the "Your Library" function now and it gives me access to my playlists and albums/artists i have recently played. On some playlists it will only play the first 9-12 seconds of the songs before going completely silent.

Obviously, this is extremely annoying as only some of my music can be played and i can't access anything i haven't already heard. Please help me!

Specifications

• Android Free App Version 6.1.0.1088
• Phone: Samsung Galaxy S4 mini
• Android Version 4.4.2 KitKat

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders, removing offline devices and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

[spotcomm99 · Accepted solution]

Hi thanks for replying but I solved the issue myself. It was none of the problems listed in that guide it was to do with the connectivity of the actual phone. I did try to find a similar problem in the forums but frankly they're hard to navigate and uncategorised and unless you know the keyword in the title of a problem (highly unlikely) it's impossible to find that guide or any previously solved problems by searching.