App won't respond to commands from notification banner and headphones

[DonDon0-0]

App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it works until the screen is locked or the app is cleared from the app picker.

[OscarDC]

Hey @DonDon0-0,

Thank you for reaching out to the Community about this.

This type of case, when the app is not working well, but a restart temporarily fixes the issue, is commonly related to some damaged cache stored on your device. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This process will replace damaged files and ensure you're in the latest version of the app.

If the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.