App won't start up on HTC One M8

[agupta98]

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Description

Please describe the problem

The app won't start up on my HTC One M8. 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Downloaded app and installed normally

2. App didn't work, so I uninstalled app 

3. Redownloaded and installed app (I have tried reinstalling it multiple times with no success)

What I expected to happen

This is what I expected to happen

The app to open up normally. (I didn't expect a black screen and an error message popping up)

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

HTC One M8 (T-Mobile)

Device’s Operating System

4.4.4 Kit-Kat

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

23.41 GB

Space left on your SD card (if applicable)

61.13 GB

Space left on your External SD card (if applicable)

61.13 GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

My mobile Spotify version

1.8.0.993

My desktop Spotify version (if applicable)

0.9.15.27

My mobile provider and country

T-Mobile

My username

agupta98

Do you have a Spotify (non-Facebook) login?

No

Are you logging in with Facebook or with your Spotify login details?

Facebook (on my desktop, on my phone the app won't even open)

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

The first image is what i immediatly get as soon as the app opens.

The all black image is the one that the app is stuck on after I press okay to the error message. 

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[bubuhkilo]

I have the same problem! No clue how to fix it... I even emailed spotify and got no reply... Can't believe I'm paying for something I can't use...if anyone figures it out please let me know.

[jmntn2000]

I'm having the exact same problem.  Tmobile, m8, latest version of spotify premium.  Restart of the phone will fix, but annoying.  Please fix.

[agupta98]

I've already tried restarting my phone and I have even completely reset my phone, all without success.

[agupta98]

I FIXED IT.  I had an SD card inserted into my device, and removing it fixed the problem (for now). However, although it is working now, I still find it inconvenient that I had to go to such lengths to make the app work. It's not a big deal to remove the SD card, but I would like to see Spotify look into this problem. 

[Daniel · Accepted solution]

Sounds like a corrupt cache. Did you follow the steps here to clear your cache after you uninstalled the app?

If not, try deleting the folder. Uninstalling the app. REBOOT.

Now install the app with your SD card inserted in your phone

[agupta98]

I think you're right because I just reset my SD card and it started to work again.