Application closing constantly on LG phone

[VH11]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

The app is not working please help

[Petya]

Hey @VH11,

Thanks for reaching out to us! Sorry for the belated reply. 

If the app is still slow to load, please follow these steps:

1. Do a clean reinstall.
2. Enable Permissions for Spotify: Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
3. Check if Spotify is not selected for battery optimization: Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
4. Restart the phone.

Let us know if that boosted the performance of your app 🙂