Behind the Lyrics

[Nathaniel03]

Plan

Free

Country

America

Device

(Samsung Galaxy S7 edge)

My Question or Issue

 Cannot get my btl to work.

[Katerina]

Hey there @Nathaniel03,

Thanks for posting and welcome to the community!

If you haven't already, could you give it a try and perfom a clean reinstall of the app on your Samsung device?

You can also read more info on Behind The Lyrics here.

Let us know how it goes 🙂

/K

[Nathaniel03]

I have tried

[Katerina · Accepted solution]

Hey there @Nathaniel03,

Thanks for keeping us in the loop.

Sorry to hear that. No worries though, let's try some more troubleshooting steps:

• Restart your device
• Make sure your device is on the latest OS version. You can find directions how to do that according to your device's manufacturer.
• Toggle off Offline Mode

On another note, does this occur when you're logged in your account from a different device?

We'll be looking out for your reply 🙂

/K