Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Device: Samsung Galaxy Player YP-G1
Firmware 2.3.5
Kernel 2.6.35.7-G1UEKI8-CL562400 se.infra@sep-59 #2
Build: GINGERBREAD.UKEI8
Spotify version 0.4.12.180
(but bug has been around for months and months)
Steps to reproduce:
1. Install Spotify on device
2. Log in
3. Make any playlist available offline, even a small one with 10 tracks
4. Wait for Spotify to sync
5. Completely exit Spotify
6. Restart Spotify.
7. Spotify will not stay online more than a few seconds no matter what you do.
8. Restart Spotify as many times as you like and observe no change in step 7.
9. Clear all offline data/wipe cache in Spotify
10. Restart Spotify
11. Spotify will now stay online.
Solved! Go to Solution.
I have the same problem with my Asus Transformer Prime running ICS. When syncing offline content, after a while Spotify goes offline and theres nothing I can do to get back onlline but to clear all my offline content. My HTC Desire running Froyo works fine.
I have cleared my offline playlists but Spotify on my Kindle Fire and also on my Android phone will not stay online even when I have a full wireless signal. Any advice to fix would be appreciated as this is very annoying to pay for a subscription and not be able to listen on any of my mobile devices.
Thanks!!
Hey there sdrc, this is a bit of an old thread so I'm not sure it's the same issue. What kind of problems are you having?
Same issue that started this thread. If I choose a playlist to be offline the app will stop working after it downloads 2 or 3 songs. Only way to get it to work is to kill the off line content and restart the app.
Ok then, which device and version of the app are you using?
If you refer to this thread, you will see that it is IMPOSSIBLE to cache playlists and return to online mode if you have a Wifi-Only device, like people here who mentioned the Galaxy Player, and the various Wifi-Only Tablets.
Literally, the ONLY way for Spotify to work properly on a Wifi-Only device is to not cache a SINGLE playlist. Of course, this cripples the app since the device has no cellular connection, but has to stream music to play.
After caching a playlist and being stuck in Offline mode, if you simply delete the cache and all offline files, you should be returned to normal. So you could Sync a couple playlists and they will last in Offline Mode for some time (28 days?) time before you need to start over with your updated playlists and re-sync
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…