Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't Download

Can't Download

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated

 

I have tried :

Alowed cellular download 

Given all permissions in app settings 

Gone to air plane mode and switched it on off 

Cleared data 

Re installed 

Checked my account plan (premium)

Re booted the phone 

 

And after trying all that I still get "go to settings to download using cellular "

 

So frustrating 

My phone's a samsung galaxy note 9

Please help 

 

Reply
1 Reply

Same problem, I made the last update and it stopped working.

I can only download songs using WiFi.

 

On Alcatel OneTouch Idol 3

Suggested posts