Can't download music properly

[TWyrd]

Plan

Premium

Country

 Netherlands

Device

Samsung Galaxy S7

Operating System

Android 8.0.0.

My Question or Issue

 Hey there,

So I've been trying to download music to listen offline. I add a new song to a list I already downloaded and then I get the notification that I have to turn on the option to allow downloading while using a mobile data network. 

First of all, that is switched on.

Secondly, I'm trying to download it while I have Wi-Fi, so it shouldn't even be giving me this notice.

It doesn't happen when I delete the app and reinstall it, but it is very annoying to do every time I want to add a new music track.

I have enough storage space left, my phone is the only location where I download music on and Spotify hasn't been in offline mode after the last time I downloaded it.

Can someone help me?

[SergioDavid]

Hey @TWyrd, welcome to the Community!

Sorry to hear you're having trouble with this. We'll do our best to help.

Has this issue happened again after you reinstalled? Also, do you have any cache-clearing apps installed to your device? If so, disabling them should help.

Let us know how it goes.

[TWyrd]

The issue happened again. And no, I don't have those cache clearing apps