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Can't login to spotify app

Solved!

Can't login to spotify app

I am using Spotify premium on my Samsung Galaxy S2, and have been for some time, but currently I cannot login to the app. I am still able to use spotify on my laptop, but no matter whether i login with my spotify username and password (which i have reset to ensure it was correct) or with facebook, i cannot login on my phone. Both apps are up-to-date. It might be worth mentioning that i can see the spotify app on my facebook page on my laptop but not on the facebook app on my phone.

 

Any ideas how to solve this?

 

Thanks

 

MikeFX86

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Accepted Solutions
Marked as solution

I have tried loggin in with both facebook and spotify details. I tried deleting and reinstalling facebook but to no avail.

 

However, i have resolved the issue by uninstalling and reinstalling spotify. Thanks for everyones prompt responses. Much appreciated

 

MikeFX86

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4 Replies

What happens when you try and login exactly?

Peter
Spotify Community Mentor and Troubleshooter

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If this post was helpful, please add kudos below!

It just comes up with "login failed" when i try to login with either facebook or my spotify details (see screenshots below)

Screenshot_2014-04-22-15-43-48.png
Screenshot_2014-04-22-15-43-04.png

Your account is linked to facebook so you should be logging in with the blue facebook button and not a username. Do you get an error when you try the facebook login? If so, try reinstalling the facebook app on your mobile.

Marked as solution

I have tried loggin in with both facebook and spotify details. I tried deleting and reinstalling facebook but to no avail.

 

However, i have resolved the issue by uninstalling and reinstalling spotify. Thanks for everyones prompt responses. Much appreciated

 

MikeFX86

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