Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
46907 Views
66 replies
25 likes

46907 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
879855 Views
11 replies
51 likes
Android
Guide
Troubleshooting

879855 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
26853 Views
4 replies
0 likes

26853 Views
4 replies
0 likes

Solved!! Payment Error "Contact With Your Bank"

Because of an unknown issue i constantly get payment problem error from Spotify. It says "the payment payment could not be performed, contact with your bank." The card is working completely (personally tested), so it's not the card. And this is not t...

Coras09
Casual Listener
Because of an unknown issue i constantly get payment problem error from Spotify. It says "the payment payment could not be performed, contact with your bank." The card is working completely (personal...
2014-04-17 9:28:36 AM
2014-04-17 12:45:35 PM
Coras09
Casual Listener
877 Views
4 replies
0 likes

877 Views
4 replies
0 likes

Removing songs on the run ... HELP

I used to use the "starred" playlist to remove songs I didn't want on that playlist by simply "unstarring" them. Now on my phone I've noticed that it is no longer a feature. I want to be able to remove songs from a playlist while using my Android pho...

c0mf0rt
Newbie
I used to use the "starred" playlist to remove songs I didn't want on that playlist by simply "unstarring" them. Now on my phone I've noticed that it is no longer a feature. I want t...
2014-04-17 1:35:29 AM
286 Views
0 replies
0 likes

286 Views
0 replies
0 likes

How do I find artists I'm following?

I want to play Spotify on my tablet at my office but the CONNECT feature keeps starting Spotify on my Android smartphone where it is also installed and shows it in "play". It keeps interferring with my bluetooth and cell calls... I ONLY want it to pl...

rightjb
Regular
I want to play Spotify on my tablet at my office but the CONNECT feature keeps starting Spotify on my Android smartphone where it is also installed and shows it in "play". It keeps interferring...
2014-04-16 6:10:12 PM
2014-04-16 10:07:15 PM
Joe
Community Legend
526 Views
5 replies
0 likes

526 Views
5 replies
0 likes

Space is already Free...?!

Hey Guys, im using spotify since 6 months!? So now my Problem is, my phone cannot Download anymore tracks but my phone says that ive got more then 15 GB Freespace, how can i switch the downloaded files to another Memory? Greeting from Hamburg

kommat89
Casual Listener
Hey Guys, im using spotify since 6 months!? So now my Problem is, my phone cannot Download anymore tracks but my phone says that ive got more then 15 GB Freespace, how can i swi...
2014-04-16 9:58:09 PM
2014-04-16 10:06:27 PM
Joe
Community Legend
257 Views
2 replies
0 likes

257 Views
2 replies
0 likes

Android: Please improve current song buffering

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (sometimes on 3G too). I’ve tested my wifi bandiwth and it’s q...

user-removed
Visitor
Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (someti...
2014-04-15 11:26:29 AM
2014-04-16 4:33:30 PM
user-removed
Not applicable
1306 Views
2 replies
0 likes
Buffering
preload
stream

1306 Views
2 replies
0 likes

Songs not available offline

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. Is there a way? I dont want to add them all into a ...

user-removed
Visitor
On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. ...
2014-04-16 2:34:43 PM
2014-04-16 2:54:34 PM
Joe
Community Legend
417 Views
1 replies
0 likes

417 Views
1 replies
0 likes

Spotify shuts off during bootup on Samsung S4

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppats.". Nothing works when I attempt to fix it. I've t...

Nihenna
Casual Listener
Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppat...
2014-04-02 3:38:44 PM
2014-04-16 2:01:07 PM
Joe
Community Legend
686 Views
4 replies
2 likes

686 Views
4 replies
2 likes

Offline Playlist Randomly Deleted Repeatedly.

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been playing up ever since I have started to use the ser...

TheFlaskjar
Newbie
I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been ...
2014-04-15 7:55:58 PM
2014-04-15 8:19:09 PM
Joe
Community Legend
473 Views
1 replies
0 likes

473 Views
1 replies
0 likes

HTC One - Downloaded songs randomly skip - Premium User

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere.I have a HTC One, with the latest version of Spotfy from the Play Store.Download songs will randomly skip only when played through headphones . Have reinst...

swalehz
Casual Listener
Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere. I have a HTC One, with the latest version of Spotfy from the Play Store. Download songs will ...
2014-04-15 9:55:32 AM
2014-04-15 3:09:28 PM
Joe
Community Legend
478 Views
3 replies
0 likes

478 Views
3 replies
0 likes

Spotify doesn't recognize my phone

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewall. Tried reinstalling the app and desktop version....

uLtr4numb
Regular
LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewa...
2014-04-11 8:25:21 PM
2014-04-15 2:32:48 PM
Joe
Community Legend
2197 Views
10 replies
0 likes

2197 Views
10 replies
0 likes

Nothing is working!

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems. I can't get any of my music offline like I could ...

mindastya1029
Casual Listener
I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems...
2014-04-14 8:56:31 PM
2014-04-14 12:32:52 AM
Joe
Community Legend
832 Views
5 replies
0 likes
Can't get music offline
Can't select music
Signed up for unlimited membership

832 Views
5 replies
0 likes

All playlists removed from device

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was especially annoying since I was on a long trip and did...

icksie
Regular
Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was e...
2014-04-13 8:58:24 PM
2014-04-14 2:13:05 PM
icksie
Regular
416 Views
6 replies
0 likes

416 Views
6 replies
0 likes

premium devices

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested and downloaded again on 3 devices only. Went to turn ...

kob91
Newbie
Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested an...
2014-04-14 12:31:00 PM
2014-04-14 1:38:18 PM
Joe
Community Legend
226 Views
1 replies
0 likes

226 Views
1 replies
0 likes

Solved!! Internet problem

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the internet and I have to open the application again to re-co...

JeffersonLima
Casual Listener
Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the interne...
2014-04-13 3:17:49 AM
2014-04-14 5:03:51 AM
JeffersonLima
Casual Listener
383 Views
2 replies
0 likes

383 Views
2 replies
0 likes

Solved!! queue isnt resetting like it used to

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my choices. I.e chose shuffle playlist1 and then again...

andedrunkard
Roadie
Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my ...
2014-04-14 1:42:22 AM
2014-04-14 2:10:38 AM
andedrunkard
Roadie
376 Views
2 replies
0 likes

376 Views
2 replies
0 likes

Forced to resync songs to offline mode

Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will suddenly become unavailable after an hour of unuse or after restart...

MimiTaylor
Music Fan
Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will sudde...
2014-04-13 8:37:16 PM
2014-04-13 9:17:44 PM
Joe
Community Legend
451 Views
3 replies
0 likes

451 Views
3 replies
0 likes

Solved!! 'Browse' and 'Discover' tab gone frome mobile app after the new update

Hey everyone, I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug. The 'Browse' and 'Discover' tabs have disappeared from my phone menu after this update. I still have them on my com...

cdl94
Regular
Hey everyone, I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug. The 'Browse' and 'Discover' tabs have disa...
2014-04-13 11:48:31 AM
2014-04-13 12:11:07 PM
Joe
Community Legend
1590 Views
5 replies
0 likes

1590 Views
5 replies
0 likes

My Spotify account lagging/crashing on all devices.

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will load really slowly and most of the time will stop loading,...

VLEX26
Regular
Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will...
2014-04-13 6:22:12 AM
2014-04-13 12:00:23 PM
Joe
Community Legend
617 Views
8 replies
0 likes

617 Views
8 replies
0 likes

Certain songs wont sync to Andriod

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It will work on my laptop off of Spotify though. It i...

danman129
Newbie
I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It...
2014-04-13 1:49:00 AM
2014-04-13 2:18:24 AM
Joe
Community Legend
201 Views
1 replies
0 likes

201 Views
1 replies
0 likes

Some Available Songs/Tracks Won't Play

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

thesparkmellark
Casual Listener
Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?
2014-04-12 7:14:47 PM
2014-04-12 10:16:26 PM
Joe
Community Legend
278 Views
3 replies
0 likes

278 Views
3 replies
0 likes

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