Can't play some songs

[njnedeva]

Plan

Premium

Country

Bulgaria

Device

Huawei Novat 5t

Operating System

Android 10
Sporify version
8.6.0.830

Hello there!
Recently I'm having issues playing some songs. For example Fly Above by Mahmut Orhan - the song was in my faves and also downloaded. Few days later I noticed it was colored in grey and I can't play it. Now I can't even find it when I try searching for it. I don't have problems with his (Orhan's) other songs.

The other problem I noticed is with Rita Ora's new EP. I can see the songs, but they are also colored in grey and I can't play them.
I'm attaching a screenshot.

Thanks in advance
Greetings!

[Ver]

Hey @njnedeva,

Thanks for posting here in the Community 🙂

Could you give these steps a go and run a clean reinstall? By doing that you can make sure the app is up-to-date and the cache is not causing any issues.

Does the issue occur when you try on another device? That way we can check if it's a device-related issue.

Keep us posted! We'll be right here if you have any further questions.

[njnedeva]

Hello again!

Few hours after posting here I noticed that Rita Ora's EP is now available and I can play the songs. With Fly Above however the situation is still the same, even after i did the clean reinstall. I tried finding it on my laptop - both web player and app, still nothing..

What should I do?
Greetings!

[Jeremy]

Hey there @njnedeva,

Thank you for your reply and confirmation.

Can you try with another internet connection to see if the issue persist?

It would also be great if you can log in with another account - such as a friend's or a family member's to see if there's any difference.

We'll keep an eye out for your reply.

Cheers!

[njnedeva]

Hey hey,

I tried with two different internet connections - still no luck. I asked a friend to check if she can find the song from her account and she said she also can't. She's using iphone, spotify is not premium.

Greetings!

[Jeremy]

Hey again @njnedeva,

Thank you for your reply and confirmation.

I've tried to find the song directly from my end but I could only find two playlists.

If content disappears this can be one of the reasons.

We hope this information was helpful. 

If you have any questions we're always one reply away.

Take care!