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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42764 Views
  • 66 replies
  • 25 likes
  • 42764 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878168 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878168 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26411 Views
  • 4 replies
  • 0 likes
  • 26411 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bluetooth skipping tracks stopped working on Auto

PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 11 + Android Auto (for phone screens) My Question or IssueFrom last update skipping tracks using bluetooth controller stopped working when Android Auto is running. Still working w...

  • Regular
  •   Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 11 + Android Auto (for phone screens)   My Question or Issue From last update skipping tracks usin...
  • 12172627978
  • Casual Listener
  • 1601 Views
  • 8 replies
  • 7 likes
  • 1601 Views
  • 8 replies
  • 7 likes

Superuser Contribution Can't skip songs anymore on Android auto through car controls

PlanPremiumCountryUSDeviceGalaxy s8Operating SystemAndroid My car is a Civic 2013 My Question or IssueFor the past few months I haven't been able to skip songs on Spotify through my car controls, when using android auto. apple music works, though. I ...

  • Visitor
  • Plan Premium Country US Device Galaxy s8 Operating System Android   My car is a Civic 2013   My Question or Issue For the past few months I haven't been able to skip songs on Sp...
  • Eni
  • Moderator
  • 2064 Views
  • 1 replies
  • 0 likes
  • 2064 Views
  • 1 replies
  • 0 likes

System accent color on music player

On Android 11, music player is taking my system accent color, instead Spotify's background color.

  • Visitor
  • On Android 11, music player is taking my system accent color, instead Spotify's background color.
  • 520 Views
  • 0 replies
  • 1 likes
  • 520 Views
  • 0 replies
  • 1 likes

Superuser Contribution Prefer cellular data when connected to wifi that blocks Spotify

My employer's wifi blocks Spotify, but I have an unlimited data plan, so I don't mind using cellular data to stream music. However, I do need my phone to be connected to their WiFi for other things. Is there any way to tell the Spotify app (or my pho...

  • Visitor
  • My employer's wifi blocks Spotify, but I have an unlimited data plan, so I don't mind using cellular data to stream music. However, I do need my phone to be connected to their WiFi for other things. ...
  • Jeremy
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth stutter and volume turning down

PlanPremiumCountryGermanyDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueWhen using Spotify with Android 11, after a while bluetooth audio begins to stutter. Any energy optimizations for spotify are disabled. As soon as i turn on ...

  • Casual Listener
  • Plan Premium Country Germany Device Google Pixel 3a Operating System Android 11   My Question or Issue When using Spotify with Android 11, after a while bluetooth audio begins to stutt...
  • Novy
  • Moderator
  • 1401 Views
  • 4 replies
  • 3 likes
  • 1401 Views
  • 4 replies
  • 3 likes

Superuser Contribution Casting no longer works/replaced with group sessions?

When I go to cast to Google cast devices I only get the group share screen seen below and can no longer cast to my speakers.  

Screenshot_20210113-085238.jpg
  • Newbie
  • When I go to cast to Google cast devices I only get the group share screen seen below and can no longer cast to my speakers.     
  • Novy
  • Moderator
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution open.spotify.com URLs and spoti.fi URLs are leading to app.adjust.com error page

PlanFreeCountryIndiaDeviceInfinix Smart 2Operating SystemAndroid 9 My Question or IssueSpotify full-length URLs (open.spotify.com) and spoti.fi URLs are leading to app.adjust.com error page unless Spotify app is installed on the device. Is this a kno...

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  • Regular
  • Plan Free Country India Device Infinix Smart 2 Operating System Android 9   My Question or Issue Spotify full-length URLs (open.spotify.com) and spoti.fi URLs are leading to app.adjust...
  • malcolmshadrach
  • Newbie
  • 6501 Views
  • 13 replies
  • 2 likes
  • app.adjust.com error
  • 6501 Views
  • 13 replies
  • 2 likes

Superuser Contribution Podcasts breaking Android Auto

PlanPremiumCountryUSADeviceSAMSUNG GALAXY NOTE 20 ULTRAOperating SystemAndroid Version 11, One UI ver. 3 My Question or IssueI switched back to Spotify Premium strictly for the JRE podcast, I use a different player for all my other podcasts without i...

  • Casual Listener
  • Plan Premium Country USA Device SAMSUNG GALAXY NOTE 20 ULTRA Operating System Android Version 11, One UI ver. 3   My Question or Issue I switched back to Spotify Premium strictly for t...
  • Mihail
  • Spotify Legend
  • 3158 Views
  • 3 replies
  • 0 likes
  • Android
    android auto
    broken
    Freezing
    JRE
    podcast
  • 3158 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't view the lyrics while the song is playing

PlanPremiumCountryPhilippinesDeviceSamsung (A70, S9+, Tab S7+)Operating SystemAndroid 10 My Question or IssueI just learned yesterday from a friend that Spotify has lyrics for some if not for most of the songs. When I've tried it with the same song, ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung (A70, S9+, Tab S7+) Operating System Android 10    My Question or Issue I just learned yesterday from a friend that Spotify has lyr...
  • valentidut
  • Casual Listener
  • 610 Views
  • 6 replies
  • 0 likes
  • 610 Views
  • 6 replies
  • 0 likes

Battery drain on Android, missing feature on Desktop

Dear Spotify,I would like to declaire a complaint considering mainly Spotify for Android.At first, to give a clear understanding, I enumerate the main details:Device: Samsung S8 (SM-950F, basically European model)Android Version: 9.0 PieSpotify appli...

  • Regular
  • Dear Spotify, I would like to declaire a complaint considering mainly Spotify for Android. At first, to give a clear understanding, I enumerate the main details: Device: Samsung S8 (SM-950F, basic...
  • 325 Views
  • 0 replies
  • 0 likes
  • battery drain
    podcast
  • 325 Views
  • 0 replies
  • 0 likes

Superuser Contribution no push/emails for new albums

CountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont get messanges for new albums and other stuff. At the settings all are on and i try to set them o...

  • Casual Listener
  • Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I dont get messanges for n...
  • bogadorxp
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashing when connect to car via bluetooth

Spotify will not longer function when connect to my automobile via bluetooth. The app will just crash moments after launching. Other audio services will function when connected to vehicle bluetooth ie Pandora and youtube. Spotify functions without is...

  • Newbie
  • Spotify will not longer function when connect to my automobile via bluetooth. The app will just crash moments after launching.  Other audio services will function when connected to vehicle bluet...
  • CarlosE
  • Moderator
  • 7188 Views
  • 7 replies
  • 20 likes
  • 7188 Views
  • 7 replies
  • 20 likes

Superuser Contribution Play button not visible during dark mode for xiaomi mi 10T Pro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 1029 Views
  • 3 replies
  • 1 likes
  • 1029 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problème d'affichage sur la barre d'état

 Bonjour,J'ai un problème d'affichage de spotify sur mon honor 9 lite : les boutons de navigation (play/pause ; passer la musique... ) na s'affiche plus dans la barre d'état. Cependant la notification elle est toujour présente avec la pochette de l'a...

Screenshot_20210108_223019_com.example.android.notepad.jpg
  • Casual Listener
  •   Bonjour, J'ai un problème d'affichage de spotify sur mon honor 9 lite : les boutons de navigation (play/pause ; passer la musique... ) na s'affiche plus dans la barre d'état. Cependant la notific...
  • CarlosE
  • Moderator
  • 3157 Views
  • 3 replies
  • 0 likes
  • 3157 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc... Any suggestions?

  • Visitor
  • Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc...    ...
  • a3y3
  • Casual Listener
  • 4500 Views
  • 3 replies
  • 0 likes
  • headphones
    huawei
  • 4500 Views
  • 3 replies
  • 0 likes

Superuser Contribution App stopping when I press specific button

PlanPremiumCountry DeviceUlefone armour 6eOperating SystemAndroid My Question or IssueHi. I've recently got a new phone (ulefone armour 6e) and my Spotify worked fine for a week or so but then when I tried to click on the top left corner of the songs...

  • Visitor
  • Plan Premium Country   Device Ulefone armour 6e Operating System Android   My Question or Issue Hi. I've recently got a new phone (ulefone armour 6e) and my Spotify worked fine fo...
  • vj_-yeyhlfmv7
  • Casual Listener
  • 1571 Views
  • 6 replies
  • 2 likes
  • 1571 Views
  • 6 replies
  • 2 likes

Superuser Contribution Lyrics dont work

PlanPremiumCountryChileDevice(Xiaomi Poco F2 Pro)Operating System(Android 11) My Question or IssueI have spotify for many years my account is old, I realized that lirycs is only available in moderately new accounts, how is it possible wie they do not...

  • Visitor
  • Plan Premium Country Chile Device (Xiaomi Poco F2 Pro) Operating System (Android 11)   My Question or Issue I have spotify for many years my account is old, I realized that lirycs is o...
  • Mihail
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Add Album To Queue Crashes When Offline

PlanPremiumCountryUSADeviceOnePlus 5Operating SystemAndroid 10 My Question or IssueOn my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 5 Operating System Android 10   My Question or Issue On my device, when I am in offline mode, when I add a downloaded album to my queue the app ...
  • Billy-J
  • Spotify Star
  • 991 Views
  • 5 replies
  • 0 likes
  • 991 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't edit playlist covers

PlanPremiumCountryUSAOperating SystemAndroid 10My Question or IssueI still can't edit playlist covers from the Android app.Is this feature still rolling out?

  • Casual Listener
  • Plan Premium Country USA Operating System Android 10 My Question or Issue I still can't edit playlist covers from the Android app. Is this feature still rolling out?
  • I9113
  • Casual Listener
  • 908 Views
  • 2 replies
  • 0 likes
  • 908 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Your Library] ALBUM VACIO

Mis álbumes aparecen vacíos. Ya re instale la aplicación y el problema sigue igual.**bleep**

  • Visitor
  • Mis álbumes aparecen vacíos. Ya re instale la aplicación y el problema sigue igual.**bleep**
  • Ivan
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • Android
    Your Library
  • 362 Views
  • 1 replies
  • 0 likes