Can't select songs

[KC1013]

I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was not. I have logged out and back in, made sure the app was updated, and restarted my phone. I can only shuffle play. How can I fix this issue? The only reason I pay for Spotify is to have the ability to chose what I listen to.

[MartinT]

Hey there @KC1013, 

Thanks for reaching out to the Community. 

Could it be possible that your Subscription has ended, check out your current subscription status through your Account overview page here. If still on Premium then this would be a very interesting bug, can you still access premium features on other devices? If not could you send us a screenshot or video of how things are looking over at your end, as well as your devices OS version and Spotify version. 

Keep us posted.

[PinkyRose]

I have the same issue, i can't choose songs in my playlists on android but I can on iOS and PC with the same premium account

Os version: ColourOS 13.0, Android 13

Spotify version: 8.9.36.616

Video: https://drive.google.com/file/d/1GsFUBuOx3op-utRsrWTYVwsHOB5o6Ahf/view?usp=drivesdk

[Joan]

Hi @PinkyRose,

Thanks for the reply. If you haven't already, please perform a full clean reinstall as shown here. This will clear any damaged cache or data that may be causing this. 

Hope this helps.

[#5]

Help me

[krazyboi95]

I have been having the exact same issue, it will let me select a few songs but in general I cant select most of my music library. And I'd really prefer not to have to delete the 20gbs of downloaded music on my phone to solve the issue. This app has progressively gotten worse in terms of function for the past 10 years, its insane I pay 12 bucks a month to only be able to shuffle. 

[AlejaR]

Hey there @krazyboi95,

Thanks for your reply here.

Since you mentioned you can't select your songs to play even though you're on Premium tier, then we'd suggest you perform a clean reinstall of the app. We understand this is not ideal given the fact that you've downloaded a large amount of content to listen to offline. Keep in mind though, that by doing that, the app can be up-to-date, and you can make sure some of the stored cache is not leading to this behavior. You can follow these steps to do it.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen if you open a different account on your mobile device? You can ask for the account of a relative or a friend to open it on your device and check.

Keep us in the loop!

[Danielvrl911]

Same issue. Clean reinstall did not help