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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42698 Views
  • 66 replies
  • 25 likes
  • 42698 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26401 Views
  • 4 replies
  • 0 likes
  • 26401 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to login or listen to song via spotify on Android 14.

When I attempt to login into Spotify or listen to a song on my android device via the data plan nothing works. If I connect to WIFI everythign works fine. I can also confirm that app other apps like facebook, Youtube still work witht he data plan fro...

  • Casual Listener
  • When I attempt to login into Spotify or listen to a song on my android device via the data plan nothing works. If I connect to WIFI everythign works fine. I can also confirm that app other apps like ...
  • Vasil
  • Moderator
  • 251 Views
  • 6 replies
  • 0 likes
  • 251 Views
  • 6 replies
  • 0 likes

Eliminar canciones que me gustan

Hola, quisiera saber como hago para eliminar todas las canciones que tengo marcadas con "Me gusta". Solo puedo hacerlo sacando el corazón 1 por 1.

  • Visitor
  • Hola, quisiera saber como hago para eliminar todas las canciones que tengo marcadas con "Me gusta". Solo puedo hacerlo sacando el corazón 1 por 1.
  • fred_01
  • Visitor
  • 38539 Views
  • 4 replies
  • 0 likes
  • 38539 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

  • Casual Listener
  • Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
  • Baylorcmh
  • Visitor
  • 25146 Views
  • 169 replies
  • 24 likes
  • 25146 Views
  • 169 replies
  • 24 likes

Superuser Contribution Let me permanently disable Smart Shuffle

Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...

  • Newbie
  • Plan: Premium Country: USA Device: Pixel 3xl   I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...
  • genegarber
  • Newbie
  • 100930 Views
  • 114 replies
  • 783 likes
  • 100930 Views
  • 114 replies
  • 783 likes

Solved!! Shazam - not able to connect to Spotify premium

PlanPremiumCountryU.S.A.Device(Samsung Galaxy S10)Operating System(Android Version 9; One UI version 1.1)My Question or IssueMy Spotify premium account was connected to my Shazam app (as the default streaming service). But I noticed songs I Shazam no...

Screenshot_20191103-113616_Shazam.jpg Screenshot_20191103-114001_Shazam.jpg
  • Newbie
  • Plan Premium Country U.S.A. Device (Samsung Galaxy S10) Operating System (Android Version 9; One UI version 1.1) My Question or Issue My Spotify premium account was connected to my Shazam ap...
  • MAxZzot
  • Visitor
  • 10781 Views
  • 14 replies
  • 0 likes
  • Android
    Connection failed
    Shazam
  • 10781 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Sound stops after 1 second

When i play a song the sound stops after 1 second, when i click on a other timestep the sound comes backs for 1 second. The sound stops but the apps still shows playing. I already deleted cache, reinstalled the app en rebooted my phone (in different ...

  • Casual Listener
  • When i play a song the sound stops after 1 second, when i click on a other timestep the sound comes backs for 1 second. The sound stops but the apps still shows playing.   I already deleted ca...
  • sarahfelldown
  • Gig Goer
  • 10637 Views
  • 7 replies
  • 0 likes
  • 10637 Views
  • 7 replies
  • 0 likes

Superuser Contribution any song in playlist starts first song

on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again

  • Casual Listener
  • on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again
  • Maria
  • Moderator
  • 123 Views
  • 3 replies
  • 0 likes
  • 123 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Crashes Android SystemUI

Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes: 1) th...

  • Casual Listener
  • Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phon...
  • MihailY
  • Moderator
  • 7719 Views
  • 39 replies
  • 12 likes
  • 7719 Views
  • 39 replies
  • 12 likes

Solved!!Superuser Contribution Can't search in liked songs if I scroll down a bit

If I search at the top of liked songs then it works fine but if I scroll down a bit and pull down the search bar to use it, it tells me that I misspelled something when I did not do that. Even if I just type a letter in the search bar it comes back s...

  • Casual Listener
  • If I search at the top of liked songs then it works fine but if I scroll down a bit and pull down the search bar to use it, it tells me that I misspelled something when I did not do that. Even if I j...
  • Animefan_69
  • Casual Listener
  • 314 Views
  • 5 replies
  • 0 likes
  • 314 Views
  • 5 replies
  • 0 likes

Superuser Contribution When I create an AI Playlist I can't save it

On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been Removed'

  • Casual Listener
  • On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been R...
  • CatieER
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot use SD card - read the sticky and tried lots

Hi,So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried: Uninstalling the appRemoving the com.spotifyetc folders from the SD card and the...

  • Visitor
  • Hi, So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried:   Uninstalling the ...
  • AlejaR
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I skip the time of the track the volume turns down for a second, then it comes back at normal.

PlanPremiumCountryBrazilDeviceSamsung Galaxy A71Operating SystemAndroid 13, One UI 5.1My Question or IssueThis might be a feature, but since it bothers me, I'd like to report it here. When I skip the time of a song (like to 0m54s - 2m17s), the volume...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy A71 Operating System Android 13, One UI 5.1 My Question or Issue This might be a feature, but since it bothers me, I'd like to report it he...
  • Raven-Silky
  • Newbie
  • 275 Views
  • 7 replies
  • 1 likes
  • 275 Views
  • 7 replies
  • 1 likes

Superuser Contribution Automatically switches device but only when I'm listening podcast

I have spotify on my work laptop which I listen to music while working.If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify constantly switches to the laptop device and stops play...

  • Music Fan
  • I have spotify on my work laptop which I listen to music while working. If I leave spotify on (in laptop) and then go to my car and start listening to Joe Rogan podcast from mobile phone, Spotify co...
  • rysham
  • Casual Listener
  • 12669 Views
  • 81 replies
  • 8 likes
  • 12669 Views
  • 81 replies
  • 8 likes

Solved!!Superuser Contribution Starts playing the second i open

My Question or Issuerecently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing the song I was last listening to.I usually use 2-3 mu...

  • Regular
  • My Question or Issue recently I had to replace my phone due to some component issues, ever since I got my replacement and redownloaded all apps, whenever I open Spotify, it instantly starts playing ...
  • Popcornpod
  • Visitor
  • 19575 Views
  • 67 replies
  • 2 likes
  • 19575 Views
  • 67 replies
  • 2 likes

Solved!! Spotify Won't Play Songs in Order (Premium User, Shuffle is Off)

PlanPremium CountryJapan (but language is American English) Device(Pixel 3 xl) Operating System(Android 9) Spotify Version8.5.8.567 My Question or IssueI've been a premium user for a couple years now and overall love Spotify and just noticed this iss...

  • Visitor
  •   Plan Premium   Country Japan (but language is American English)   Device (Pixel 3 xl)   Operating System (Android 9)   Spotify Version 8.5.8.567   My Q...
  • gideonnnnnnnnnnnnnn
  • Visitor
  • 80511 Views
  • 11 replies
  • 4 likes
  • 80511 Views
  • 11 replies
  • 4 likes

Superuser Contribution Spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. Plan Free Device Kindle Fire Operat...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • cl0udysk13s
  • Visitor
  • 6115 Views
  • 68 replies
  • 6 likes
  • 6115 Views
  • 68 replies
  • 6 likes

Solved!!Superuser Contribution Randomly spotify starts playing every morning at 08:10 AM "I Got Love"

Every morning at 0810 spotify turns on and starts playing " I Got Love" by MiyaGi and Endspiel. Deleted spotify for a week off my phone and during that time it was fine. Installed spotify back and the next morning it started playing again. Dont have ...

  • Newbie
  • Every morning at 0810 spotify turns on and starts playing " I Got Love" by MiyaGi and Endspiel. Deleted spotify for a week off my phone and during that time it was fine. Installed spotify back and th...
  • Not applicable
  • 537 Views
  • 4 replies
  • 0 likes
  • 537 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify adding random songs when playing my playlist.

I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I play some long playlists in order. I have noticed lately that all of a sud...

  • Roadie
  • I have a premium plan.  I am in the US.  I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches).   I pl...
  • Haly1
  • Visitor
  • 3297 Views
  • 21 replies
  • 0 likes
  • 3297 Views
  • 21 replies
  • 0 likes

Superuser Contribution play / stop controls not showing up on lockscreen widget

PlanFree/PremiumCountryGermanyDeviceXiaomi 12 ProOperating SystemAndroid 13 My Question or IssueThe play / pause button as well es the progress bar is missing, the only buttons available on the lockscreen are shuffle / like / devices.I tried all the ...

  • Music Fan
  • Plan Free/Premium Country Germany Device Xiaomi 12 Pro Operating System Android 13   My Question or Issue The play / pause  button as well es the progress bar is missing, the only...
  • Az40
  • Visitor
  • 4265 Views
  • 22 replies
  • 1 likes
  • 4265 Views
  • 22 replies
  • 1 likes

Superuser Contribution Trying to search for music crashes the app on mobile

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday evening.

  • Casual Listener
  • Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday eveni...
  • Karaptian
  • Gig Goer
  • 2907 Views
  • 25 replies
  • 12 likes
  • 2907 Views
  • 25 replies
  • 12 likes