Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53232 Views
  • 68 replies
  • 25 likes
  • 53232 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27630 Views
  • 4 replies
  • 0 likes
  • 27630 Views
  • 4 replies
  • 0 likes

Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

  • Newbie
  •   Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...
  • Not applicable
  • 5694 Views
  • 34 replies
  • 15 likes
  • 5694 Views
  • 34 replies
  • 15 likes

Superuser Contribution Stop playing recommended Songs for Playlists

PlanPremiumDeviceVariousOperating SystemAndroid My Question or IssueI have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, even if "Smart Shuffle" is not activated.As I understand it, "Smart Shuf...

  • Casual Listener
  • Plan Premium Device Various Operating System Android   My Question or Issue I have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, ...
  • Vasil
  • Moderator
  • 260 Views
  • 5 replies
  • 0 likes
  • 260 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't play any audio

PlanPremiumCountryPhilippines DeviceRealme 10Operating SystemAndroid 14 My Question or IssueHow can I fix this? I've tried everything, from uninstalling and installing Spotify, rebooting my phone, checking the permissions, and the app's setting and i...

  • Newbie
  •   Plan Premium Country Philippines  Device Realme 10 Operating System Android 14   My Question or Issue How can I fix this? I've tried everything, from uninstalling and inst...
  • Vasil
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify plays songs at a very low volume even when the phone volume is at maximum

PlanPremiumCountryNigeriaDeviceRedmi note 13 pro plus 5gOperating SystemAndroid 15 My Question or IssueMy Spotify plays songs at a level low volume even when the phone volume is at maximum. And this only happens in Spotify app. Amazon prime, Netflix ...

  • Visitor
  • Plan Premium Country Nigeria Device Redmi note 13 pro plus 5g Operating System Android 15   My Question or Issue My Spotify plays songs at a level low volume even when the phone volume...
  • Yordan
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot remove song from queue anymore (since 2025)

PlanPremium Operating SystemAndroid 14 My Question or IssueThe “Remove track from queue” option was removed from the queue with the last app-update for Android devices in January 2025. What to expectI can remove a song listed in the queue. (This was ...

  • Casual Listener
  • Plan Premium   Operating System Android 14   My Question or Issue The “Remove track from queue” option was removed from the queue with the last app-update for Android devices in...
  • Cliff8
  • Visitor
  • 970 Views
  • 7 replies
  • 5 likes
  • 970 Views
  • 7 replies
  • 5 likes

Superuser Contribution Spotify keeps playing video on Fire TV Stick app

PlanPremiumCountryBrazilDeviceAmazon Fire TV StickOperating SystemAmazon Fire Stick OS My Question or IssueI use Spotify on my Fire TV Stick, and control it with Spotify Connect. When I play a song, it automatically plays the video version, not the a...

  • Casual Listener
  • Plan Premium Country Brazil Device Amazon Fire TV Stick Operating System Amazon Fire Stick OS   My Question or Issue I use Spotify on my Fire TV Stick, and control it with Spotify Conn...
  • mordecaii
  • Casual Listener
  • 1395 Views
  • 8 replies
  • 5 likes
  • Amazon Fire TV Stick
    fire stick
    Firestick
    spotify connect
    video
  • 1395 Views
  • 8 replies
  • 5 likes

Superuser Contribution New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before.   The new widget will make it simpler and faster to acc...
  • 0x8EFABE4E
  • Newbie
  • 53232 Views
  • 68 replies
  • 25 likes
  • 53232 Views
  • 68 replies
  • 25 likes

Superuser Contribution Spotify for Android TV crashes on startup

Hi guys, i am trying to install the Spotify for Android TV app but it keeps crashing as soon as i try to open it. I am using a Zidoo Z10 Pro mediaplayer which runs Android 9 OS and the Spotify apk i tried is the latest version 1.52, any idea why this...

  • Roadie
  • Hi guys, i am trying to install the Spotify for Android TV app but it keeps crashing as soon as i try to open it. I am using a Zidoo Z10 Pro mediaplayer which runs Android 9 OS and the Spotify apk i ...
  • Not applicable
  • 1444 Views
  • 6 replies
  • 0 likes
  • 1444 Views
  • 6 replies
  • 0 likes

Superuser Contribution why does my Spotify keep pausing whenever I try to use it

whenever I use spotify, half of the time it will start pausing and skipping songs and it stops when I reset my device but in less than 24 hours it comes back. my device also starts triggering the Google assistant and changing the volume, for that inf...

  • Visitor
  • whenever I use spotify, half of the time it will start pausing and skipping songs and it stops when I reset my device but in less than 24 hours it comes back. my device also starts triggering the Goo...
  • Ivelina
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared links doesn't work

PlanPremiumCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11BrowserChrome, Brave My Question or IssueI've seen other topics here about shared links not working and they've been closed without action, like this one for example: https://communi...

  • Casual Listener
  • Plan Premium Country Sweden Device OnePlus Nord Operating System Android 11 Browser Chrome, Brave   My Question or Issue I've seen other topics here about shared links not working an...
  • JoanaEff-80
  • Visitor
  • 33731 Views
  • 96 replies
  • 20 likes
  • Android
    Share links
  • 33731 Views
  • 96 replies
  • 20 likes

Superuser Contribution Downloaded albums don't load when offline

The other day I was on a plane and was very annoyed to find that I wasn't able to play any of my hundreds of downloaded albums. Whenever I clicked on one of the downloaded albums, it wouldn't even attempt to load but instead showed me a message sayin...

  • Newbie
  • The other day I was on a plane and was very annoyed to find that I wasn't able to play any of my hundreds of downloaded albums. Whenever I clicked on one of the downloaded albums, it wouldn't even at...
  • Eni
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone (Motorola Moto G60S, Android 12) partially reboots after 1 or 2 songs

I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not completely. It stays loading without allowing me to unlock...

  • Casual Listener
  • I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not complet...
  • lakeceleryblackberry
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

  • Visitor
  • As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)
  • AßH
  • Visitor
  • 5581 Views
  • 8 replies
  • 0 likes
  • 5581 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playback of music speed slowed down

I have a problem with the play backusiof streaming music in spotify.A couple 9f weeks ago I noticed that the speed of the music noticeably slowed down as though it Is a record playing and the speed has slowed down. I have uninstalled and reinstalled ...

  • Visitor
  • I have a problem with the play backusiof streaming music in spotify.A couple 9f weeks ago I noticed that the speed of the music noticeably slowed down as though it  Is a record playing and the ...
  • yaelnaimwasdead
  • Visitor
  • 61258 Views
  • 20 replies
  • 9 likes
  • slow speed
  • 61258 Views
  • 20 replies
  • 9 likes

Superuser Contribution New "Create cover art" nowhere to be found on the app?

I was excited to get a notification about being able to create playlist art on the app itself as I'm a designer and I've often created covers for my playlist. But I've clicked on the three dots on any playlist as instructed, but the feature is nowher...

  • Regular
  • I was excited to get a notification about being able to create playlist art on the app itself as I'm a designer and I've often created covers for my playlist. But I've clicked on the three dots on an...
  • Immie92
  • Casual Listener
  • 2161 Views
  • 17 replies
  • 1 likes
  • 2161 Views
  • 17 replies
  • 1 likes

Shuffle mode requires Google Play Services now?

PlanPremium CountryBrazil DeviceSamsung Galaxy S8 and S23 Ultra Operating SystemAndroid 9 & OneUI 1.0 (S8) / Android 14 & OneUI 6.1 (S23 Ultra) When I click on the shuffle button, either on the current playing track screen, top button on playlist or ...

  • Newbie
  • Plan Premium   Country Brazil   Device Samsung Galaxy S8 and S23 Ultra   Operating System Android 9 & OneUI 1.0 (S8) / Android 14 & OneUI 6.1 (S23 Ultra)   Whe...
  • bokbok
  • Visitor
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Superuser Contribution (Smart) Shuffle not working when in car only

FIRST: Yes, I have already1) uninstalled, reinstalled,2) logged out, logged back in3) logged out, uninstalled, reinstalled, logged back inDevice: Samsung Galaxy S24 UltraPremium Family PlanI don't know what happened, but recently, I cannot use the sh...

  • Casual Listener
  • FIRST: Yes, I have already 1) uninstalled, reinstalled, 2) logged out, logged back in 3) logged out, uninstalled, reinstalled, logged back in Device: Samsung Galaxy S24 Ultra Premium Family Pl...
  • Dessi
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Android
    application
    Mobile
    shuffle
    Shuffle not working
    smart shuffle
  • 167 Views
  • 1 replies
  • 0 likes