Can't skip songs or pause when screen is locked

[Emilyjk94]

When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the app to be able to change songs and pause etc. 

This never used to be a problem before now, I always used to be able to skip songs and pause from the lock screen.

Plan

Premium

Country

England

Device

(Samsung Galaxy 9)

Operating System

My Question or Issue

[Nico]

Hey @Emilyjk94! Welcome to the Spotify Community. ^^

I'm sorry to hear this.

Please be aware that this issue is already under investigation.

Be sure to check and  +VOTE on this ongoing issues thread out to stay updated on this.^^

Peace

[Petya]

Hey there @Emilyjk94, 

Thank for reaching out! 

Just to check with you - are you still experiencing this issue? If so, have you tried any troubleshooting steps such as:

• clean reinstall
• restarting the device
• allowing all permissions for Spotify: Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.

If that does not help, let us know your OS and Spotify version. 

Keep us posted!