Can't view now playing queue

[akul2001mehta]

Plan

Premium

Country

India

Device

(Pixel 3)

Operating System

(Android)

My Question or Issue

I purchased Spotify's premium subscrpition but still I can't view the now playing queue on my phone. I can view it on my computer and iPhone but not on android.

What to do now?

[Jᴀᴄᴋ]

Hey @akul2001mehta thankss for reaching out to the Spotify Community

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:



Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s



Let me know how it goes,

Jack 🙂

[akul2001mehta]

I did all the steps but still I can't view it. Is there anything else which I can do?

[Jᴀᴄᴋ]

Hey @akul2001mehta 

Can you give me your spotify version and your Android version?

Jack

[akul2001mehta]

Spotify Version 8.5.21.754

Android 10 (beta 6)

[Guido]

Hello @akul2001mehta,

Thanks for getting back to us!

We can't guarantee the app working how it's supposed to if you are using an unreleased Operating System.

Here's how you can use the Play Queue and History. Keep in mind that we can't promise it'll work. Hope it will though!

Thanks and have a nice day 🙂