Content not loading even on older Android devices

[BusySteam5]

I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playlists show up as being empty, artist pages will not load, podcasts will not load, profiles will not show up properly, etc.

When viewing my profile from the profile pane, my username shows up as a sequence of numbers and letters and not my actual username. Personal paylists are seen on the profile, but they will not load when you try to open them, and curated playlists behave much the same way. Podcasts throw an error when opened. Albums will not load and instead show a blank screen.

The device in question is a Sony Xperia X running on Android 8.0. I am subscribed to the Premium Family package and I have the latest version of the app installed, 8.8.36.522.

[OscarDC]

Hey @BusySteam5, 

Thank you for reaching out to the Community and welcome.

This type of issue is usually related to the Android version, as it's not the latest one. Keep in mind that the Spotify app keeps updating over time to adapt to the new features of the updated devices' operating systems. This means that even with the latest version of the app, it may not work properly because of the Android version. 

However, we can try some processes to make sure we have all bases covered. First, check if your device has an SD card inserted. If so, remove it, reinstall the app with the steps in this article, and restart your device before trying again. If not, use the same steps to perform a clean reinstall of the app and restart the device to see if it makes any difference. 

Hope this helps. We'll be on the lookout.

[Sunnymoonlite]

I have an old android and was working well until this week. Nothing loads anymore, just stays on the green circle forever.
I reset my phone, reinstalled the app, logged in with different account, deleted cache and data. Same problem. Any ideas?