Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42921 Views
  • 66 replies
  • 25 likes
  • 42921 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878249 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878249 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can people have access to local files?

Yesterday i recored a private phone call on one of my phones and i imported it to this one when i opened the file it opened on spotify today i found a playlist called local files with all my voice recordings im really worried that someone listened to...

  • Visitor
  • Yesterday i recored a private phone call on one of my phones and i imported it to this one when i opened the file it opened on spotify today i found a playlist called local files with all my voice re...
  • Yordan
  • Moderator
  • 2206 Views
  • 3 replies
  • 1 likes
  • 2206 Views
  • 3 replies
  • 1 likes

Solved!! How to hide "Recommended Songs" for personal playlists?

Hi.How do I hide the "Recommended Songs" tab below playlists I created myself?Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there are songs listed that I did not specifically add mysel...

  • Casual Listener
  • Hi. How do I hide the "Recommended Songs" tab below playlists I created myself? Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there...
  • Not applicable
  • 1022 Views
  • 4 replies
  • 2 likes
  • 1022 Views
  • 4 replies
  • 2 likes

Superuser Contribution Hi, i'm a non-premium Android user on spotify, whenever i go to a playlist

Hi i'm a non-premium Android user on spotify, whenever i go to a playlist it automatically shuffles. And if i try to disable it, it says that you have to have premium.

  • Visitor
  • Hi i'm a non-premium Android user on spotify, whenever i go to a playlist it automatically shuffles. And if i try to disable it, it says that you have to have premium.
  • Novy
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue won't work

PlanFreeCountryUsaDeviceAndroid (motorola thing) My Question or IssueOn Android, Version 8.9.66.543 I don't even have a button for the queue. Is this a normal thing for Android or js me??

  • Visitor
  •   Plan Free Country Usa Device Android (motorola thing)   My Question or Issue On Android, Version 8.9.66.543 I don't even have a button for the queue. Is this a normal thing for A...
  • Novy
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

[Android] How do I put a podcast on loop?

I was listening to a short podcast and I wanted it to be on loop but there was no "Loop" button. What do I do?

  • Casual Listener
  • I was listening to a short podcast and I wanted it to be on loop but there was no "Loop" button. What do I do?
  • Didyy
  • Visitor
  • 29121 Views
  • 3 replies
  • 11 likes
  • Android
  • 29121 Views
  • 3 replies
  • 11 likes

Superuser Contribution Stop showing podcast at the top of my Home page.

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueUnwanted podcast at top of my homepage.

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Unwanted podcast at top of my homepage. 
  • WilceyJ26
  • Newbie
  • 66282 Views
  • 132 replies
  • 454 likes
  • 66282 Views
  • 132 replies
  • 454 likes

Superuser Contribution Sonos speakers not showing in Spotify

PlanPremiumCountryDenmarjDeviceOnePlus 11Operating SystemAndroid 13 My Question or IssueHi, This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues wit...

  • Gig Goer
  • Plan Premium Country Denmarj Device OnePlus 11 Operating System Android 13   My Question or Issue Hi,   This has not previously been an issue for me but since i switched phone (...
  • Not applicable
  • 7984 Views
  • 63 replies
  • 2 likes
  • 7984 Views
  • 63 replies
  • 2 likes

Solved!! Why can't I see my music in any of my playlists and I can't play any songs?

I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playlist. I can see my songs in my playlist on computer S...

  • Casual Listener
  • I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playli...
  • Ririka
  • Newbie
  • 2026 Views
  • 4 replies
  • 0 likes
  • 2026 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Can't play in the background without your permission" Notification I get every time I open Spotify

When I go to the App>Battery>Background restriction, it says "Background usage can't be restricted"I have had zero issues with Spotify playing in the background but the app still sends me this notification.It's a rather small issue, but it is still l...

  • Newbie
  • When I go to the App>Battery>Background restriction, it says "Background usage can't be restricted" I have had zero issues with Spotify playing in the background but the app still sends me thi...
  • Joan
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't work even with internet

Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my device's problem but after changing to a new one the i...

  • Visitor
  • Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my dev...
  • Manko
  • Newbie
  • 14923 Views
  • 8 replies
  • 5 likes
  • 14923 Views
  • 8 replies
  • 5 likes

Solved!!Superuser Contribution Spotify plays podcasts but stopped playing music

PlanPremium Duo CountryUKDeviceFairphone 4Operating SystemAndroid 13My Question or IssueToday Spotify won't play music but still plays podcasts on my Fairphone. The other phone on the same Duo account is fine (Motorola).I've cleared cache and data, u...

  • Casual Listener
  • Plan Premium Duo  Country UK Device Fairphone 4 Operating System Android 13 My Question or Issue Today Spotify won't play music but still plays podcasts on my Fairphone. The other phone...
  • OscarDC
  • Moderator
  • 641 Views
  • 9 replies
  • 2 likes
  • 641 Views
  • 9 replies
  • 2 likes

Superuser Contribution Cannot play nor view downloaded playlists without internet connection

My Question or Issue Bug:I cannot play my downloaded playlists without internet connection.I have testet this on two android devices with the newest version freshly downloaded from the play store.Steps to reproduce:1. Download the newest version of s...

  • Newbie
  • My Question or Issue   Bug: I cannot play my downloaded playlists without internet connection. I have testet this on two android devices with the newest version freshly downloaded from the p...
  • Joan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • Android
    internet connection
    Offline
    playback
    playlist
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify codes are not showing on my phone or laptop

I wonder if anybody can help me solve my problem. my app on android nor my desktop spotify will show codes is there a setting i should have checked to be able to see them? My camera works to be able to read a code but i am unable to generate one any ...

  • Casual Listener
  • I wonder if anybody can help me solve my problem. my app on android nor my desktop spotify will show codes is there a setting i should have checked to be able to see them? My camera works to be able ...
  • spencer07
  • Visitor
  • 9758 Views
  • 9 replies
  • 0 likes
  • 9758 Views
  • 9 replies
  • 0 likes

Superuser Contribution won't let me play a song by clicking on it

I can click on a song and I can see that it is clicking on it on my Android but it will not play the selected song. It makes me start by pressing a play button at the top above my liked songs and then adding the specific songs to the queue. I have cl...

  • Visitor
  • I can click on a song and I can see that it is clicking on it on my Android but it will not play the selected song. It makes me start by pressing a play button at the top above my liked songs and the...
  • AlejaR
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify glitches

PlanPremiumCountryGuyanaDevice(Samsung s24)Operating System(Android 14)My Question or IssueSpotify keeps freezing my phone

  • Casual Listener
  • Plan Premium Country Guyana Device (Samsung s24) Operating System (Android 14) My Question or Issue Spotify keeps freezing my phone 
  • Deejay5
  • Casual Listener
  • 348 Views
  • 4 replies
  • 0 likes
  • 348 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I disable auto shuffle?

Hey,I'm using a Spotify Premium account on my android device. Every time I try to play an album on the app it automatically chooses to use shuffle.I know that I need to avoid clicking the big 'Shuffle Play' button and press on a specific song on the ...

  • Newbie
  • Hey, I'm using a Spotify Premium account on my android device.   Every time I try to play an album on the app it automatically chooses to use shuffle. I know that I need to avoid clicking th...
  • rdeforest
  • Casual Listener
  • 70042 Views
  • 106 replies
  • 30 likes
  • 70042 Views
  • 106 replies
  • 30 likes

Superuser Contribution i can't see the controls of the music I'm playing on the lock screen

everything is fine on the notification settings and everything there is turned on but I still cannot see the music controls on the lock screen. I tried reinstalling the app but the problem persisted. I have a samsung galaxy f41. This has never happen...

  • Visitor
  • everything is fine on the notification settings and everything there is turned on but I still cannot see the music controls on the lock screen. I tried reinstalling the app but the problem persisted....
  • Yordan
  • Moderator
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Alexa's not showing on Spotify app anymore.

PlanPremiumCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 12 My Question or IssueEverything was peachy just over a week ago and then BAM, I cannot see any of my 7 echos on the Spotify app. I can talk to Alexa and she will play anything as nor...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 5a Operating System Android 12   My Question or Issue Everything was peachy just over a week ago and then BAM, I cannot see any of my 7 ech...
  • Ramirex23
  • Visitor
  • 170168 Views
  • 43 replies
  • 12 likes
  • 170168 Views
  • 43 replies
  • 12 likes

Superuser Contribution widget on android phone

When using the spotify app on my oneplus android phone, i get a tiny widget on the top left on the screen. It overlaps with the notification icons on the notification bar.I cannot switch this off or place the widget elsewhere.Anybody an idea to solve...

  • Visitor
  • When using the spotify app on my oneplus android phone, i get a tiny widget on the top left on the screen. It overlaps with the notification icons on the notification bar. I cannot switch this off o...
  • MihailY
  • Moderator
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes