Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Continuously crashes!

Continuously crashes!

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait for it to load and it just crashes - even after I close the app and clear the RAM. I have tried uninstalling, reinstalling and restarting my phone (Samsung G S4) but the same thing keeps happening.
I really would like to enjoy the benefits of the app so I'm incredibly disappointed.
Is there anything you can do?
Reply
3 Replies

Can you try a clean install following the below guide?

 

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I have the exact same problem since I installed the last version (1.9.0.1273). Anyone can help with something more interesting than the "common issues for android"?

Same here! Have a Sony Z1.  The common issues for android doesn´t solv my problems!!!

 

Come and fix this!!

Suggested posts