Downloaded songs getting deleted from my second phone

[chrispoole]

Hi,

I'm hoping someone might be able to help with a query please.

I have a premium student subscription and would like to have spotify songs downloaded onto an old phone (which doesnt have internet on it), so i can effectively use it as an mp3 player.

However, when i do this Spotify gives me an error message (like, "you have spoitify on a maximum number of devices and we need to delete your songs" - even though i have premium and can have spotify on more than one device. Or, it sometimes just deletes the songs off of my phone without warning.)

Do you know if there is a way to turn my old phone into an mp3 player, without spotify removing the songs please?

Many thanks

Chris

[Joe]

Spotify limits downloads to 3 devices per account. You can check the offline devices currently registered on your account page here and unused or duplicated devices can be removed there.

[chrispoole]

Hi Joe - thanks for getting back to me. I only have 2 devices registered
(with a maximum of 3 allowed), do you know why else I might be receiving
the error messages/forced deletions? Is it because that phone doesnt have
access to the internet? (other than via wifi to initially download the songs)

Cheers
Chris

[chrispoole]

Hi Joe - thanks for getting back to me. I only have 2 devices registered (with a maximum of 3 allowed), do you know why else I might be receiving the error messages/forced deletions? Is it because that phone doesnt have access to the internet? (other than via wifi to initially download the songs) Cheers Chris

[Joe]

Each device must connect to spotify every 30 days as explained here or downloaded content will become unavailable,

[chrispoole]

Thanks for the links Joe. Im afraid though that in all instances the songs have been deleted off my second phone within a week of last accessing spotify: So for example, i would download them onto my 2nd phone on a friday before a weekend away, and over the weekend, once spotify cant access the interent, they get deleted. Do you know why this might be happening please?

[Joe]

That sounds odd. Try reinstalling spotify following the steps here. If that doesn't help, get in touch with spotify support and they'll help troubleshoot.

[chrispoole]

Thanks for your help Joe - it is still happening and happening on my main device as well now, so i have contacted support.