Downloading issue

[harun_3866]

Plan

Premium

Country

Germany

Device

Samsung Galaxy S9 plus

Operating System

Android Oreo

My Question or Issue

I cant download my liked songs on my phone. I tried everything to solve it but it still doesnt work(taking sd card or try using mobile data/different wifi, reinstalling the app and restarting my phone). Since the newest spotify updatd it crashes everytime when im pressing the download button. I only can hear them using my mobile data or wifi but as soon as i press the download button is starts crashing and that Continues on and on. Please fix these bugs

[Alex]

Hi there @harun_3866,

Thanks for reaching out about this.

Thanks for sharing the troubleshooting you've already done. Just to be certain, could you try performing a clean reinstall of the app on your phone. This involves deleing the app cache, which when corrupted can cause such issues sometimes. You can follow the steps described in this Spotify Answer to do it.

Keep us posted on how you get on with this.

Cheers.