Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43023 Views
  • 66 replies
  • 25 likes
  • 43023 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878292 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878292 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify stops responding to airpods pro

PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid1 1 (with latest updates) My Question or IssueI recently bought a set of Airpods Pros and have had a lot of trouble using them with spotify. If I press play on the airpods, the music wil...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 4 Operating System Android1 1 (with latest updates)   My Question or Issue I recently bought a set of Airpods Pros and have had a lot of tr...
  • Alex
  • Spotify Legend
  • 1389 Views
  • 1 replies
  • 0 likes
  • Airpods Pro
    bluetooth
    remote
  • 1389 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android) App Freezing to show what song is playing

PlanFamily PremiumCountryUKDeviceOppo Find X2 ProOperating SystemAndroid 10 Color OS 7.1 My Question or IssueWhen using the app and the connection in the sonos app the song that is showing as playing does not match the actual song. I can control the ...

  • Casual Listener
  • Plan Family Premium Country UK Device Oppo Find X2 Pro Operating System Android 10 Color OS 7.1   My Question or Issue When using the app and the connection in the sonos app the song t...
  • Alex
  • Spotify Legend
  • 725 Views
  • 4 replies
  • 2 likes
  • 725 Views
  • 4 replies
  • 2 likes

Daily drive Playlist not shuffling anymore

Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it doesn't change.It does not matter if I want to shuffle the whole Pla...

  • Casual Listener
  • Premium, Android 10 on Honor 10.   Dear team,  It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it d...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Superuser Contribution Car view doesn't start automatically

PlanPremium Country Lithuania DeviceBMW Android multimedia Operating SystemAndroid 9 My Question or IssueHello, I'm not connecting spotify via bluetooth I installed it to BMW android multimedia and design was changed to not comfortable (song and butt...

  • Casual Listener
  • Plan Premium   Country  Lithuania   Device BMW Android multimedia   Operating System Android 9   My Question or Issue Hello, I'm not connecting spotify via bluet...
  • Remmie63
  • Regular
  • 5629 Views
  • 10 replies
  • 0 likes
  • 5629 Views
  • 10 replies
  • 0 likes

Superuser Contribution Pixel 3a XL - Problems since Android 11 update

PlanPremiumCountryMéxixo DevicePixel 3a XLOperating SystemAndroid 11 My Question or IssueI have problems since I updated my Pixel 3a XL to the Android 11 OS. When I am in my car listening to spotify through bluetooth, the streaming gets intermittent....

  • Visitor
  •   Plan Premium Country Méxixo   Device Pixel 3a XL Operating System Android 11   My Question or Issue I have problems since I updated my Pixel 3a XL to the Android 11 OS. W...
  • Mario
  • Spotify Legend
  • 926 Views
  • 1 replies
  • 1 likes
  • android 11
    crashes
    intermittent streaming
    Pixel 3a XL
  • 926 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connection error

PlanPremiumCountryColombiaDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueSpotify isn't showing any info whenever I open an artist in my library neither search, I can look for songs and play them one by one but not allowed to play my l...

  • Visitor
  • Plan Premium Country Colombia Device Moto E4 Operating System Android 7.1.1   My Question or Issue Spotify isn't showing any info whenever I open an artist in my library neither search...
  • Ivan
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files doesnt play in Playlist

PlanPremium CountryGermany DeviceSamsung Galaxy S20+ My Question or IssueI can't play some of my local Files in Playlists on my Smartphone. I've added an Album into my Playlist and of course downloaded it so I can listen to it on this device but 2 So...

  • Newbie
  • Plan Premium   Country Germany   Device Samsung Galaxy S20+   My Question or Issue I can't play some of my local Files in Playlists on my Smartphone. I've added an Album in...
  • Alex
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music doesnt play

PlanPremiumCountryUSDeviceSamsung galaxy s20 ultraOperating SystemAndroid 11 My Question or IssueWhen I play a song every thing is normal .but when i stop the song and close my tabs and start the app again , the song doesnt play untill i hit the next...

  • Visitor
  •   Plan Premium Country US Device Samsung galaxy s20 ultra Operating System Android 11   My Question or Issue When I play a song every thing is normal .but when  i stop the s...
  • Elena
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't visit Artists or Albums. App is worthless right now.

App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...

  • Casual Listener
  • App Version 8.5.78.909 Plan Premium Country U.S.A. Device LG G8X ThinQ Operating System Android 10   My Question or Issue Every time I click an Artist or Album from the main page. "...
  • Jeremy
  • Spotify Legend
  • 529 Views
  • 2 replies
  • 1 likes
  • Android 10
    Crash
    Crash Android
    try again
    Useless
  • 529 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Features on the top are constantly changing

Premium AndroidMy question or problem: Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was very good, but it's gone, I want it to come back  

Screenshot_20201001-182509_1.jpg
  • Visitor
  • Premium  Android My question or problem:  Top features on the home page are constantly changing; I get used to one, then it changes and the other comes. The feature showing the lists was ...
  • Elena
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • Feature
    Feature that spotify removed
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Note 10 plus starts playing music at random when not in use on bluetooth device

PlanPremiumCountryUSADeviceNOTE 10 PlusOperating SystemDroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use a bluetooth daily sync to 2 cell phones. When I hang up on a call over 5 min. on my iphone . My droid will start spotify whe...

  • Visitor
  • Plan Premium Country USA Device NOTE 10 Plus Operating System Droid (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use a bluetooth daily sync to 2 cell phones. ...
  • Elena
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible bug on making collaborative playlists public??

PlanPremiumCountryUKOperating SystemAndroid 9 I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public while still remaining collabortive. the option isn't 'greyed out' like it is on desk...

  • Visitor
  • Plan Premium Country UK Operating System Android 9     I know it's probably not a massive app breaking bug, but my android app lets me set any collabortive playlist to public w...
  • Elena
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

  • Casual Listener
  • Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...
  • Elena
  • Moderator
  • 547 Views
  • 1 replies
  • 2 likes
  • bug
    Help
    report
    support
  • 547 Views
  • 1 replies
  • 2 likes

Superuser Contribution The dislike button is gone. Add it back.

I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that song or other songs like it to you.) Is gone, why? No c...

  • Casual Listener
  • I have been using spotify off and on for about 2 years now and one of my biggest problems is that the dislike button (appeared as a skip symbol, when you would tap it, it wouldn't reccomend that...
  • Jeremy
  • Spotify Legend
  • 560 Views
  • 1 replies
  • 2 likes
  • 560 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify connect on speaker wifi skips firsts seconds of songs

PlanPremiumCountryFranceDevice(Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II)Operating System(Android Oreo) My Question or Issue Hello, When I connect my device (galaxy S7 or galaxy tab A, same problem) on my speaker Marshall Acton II with s...

  • Casual Listener
  • Plan Premium Country France Device (Samsung Galaxy S7 or Galaxy Tab A on Marshall Acton II) Operating System (Android Oreo)   My Question or Issue   Hello,   When I c...
  • leftydj
  • Casual Listener
  • 2929 Views
  • 12 replies
  • 2 likes
  • Spotify connect on wifi
  • 2929 Views
  • 12 replies
  • 2 likes

Superuser Contribution Android Volume Keys

PlanPremiumCountryTurkey DeviceSamsung S10 PlusOperating SystemAndroid My Question or Issue Hello, is there a way to disable this feature? I've looked on the community posts but couldn't find it or dont know what keywords to use. Using volume keys wh...

  • Casual Listener
  • Plan Premium Country Turkey   Device Samsung S10 Plus Operating System Android   My Question or Issue   Hello, is there a way to disable this feature? I've looked on the co...
  • Jeremy
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on its own when app is not launched and phone is locked.

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndriodMy Question or IssueSpotify starts playing on its own when app is not launched, phone is locked. I have the latest operating system and the latest version of the Spotify app. How do I stop t...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S20 Operating System Andriod My Question or Issue Spotify starts playing on its own when app is not launched, phone is locked. I have the latest operat...
  • Mihail
  • Spotify Legend
  • 645 Views
  • 5 replies
  • 0 likes
  • 645 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on web browser

Greetings! I use Spotify web through mobile browser ( chrome on android) to listen to many podcasts. Recently, I noticed that it fails to open on mobile data ( Jio network) but works with Airtel network. Any way to address this?

  • Visitor
  • Greetings!   I use Spotify web through mobile browser ( chrome on android)  to listen to many podcasts.   Recently, I noticed that it fails to open on mobile data ( Jio network) bu...
  • Elena
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • spotify web
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution there are no songs in playlists

PlanFreeCountryItalyDeviceS10 liteOperating Systemandroid 10 My Question or Issue whenever i try to play a song that is into a playlist i see this;I tried to cancel cache and reinstall the app but it didn't work. 

  • Visitor
  •   Plan Free Country Italy Device S10 lite Operating System android 10   My Question or Issue   whenever i try to play a song that is into a playlist i see this; I tried to...
  • Elena
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app on android does not start or takes several minutes to start

Plan: PremiumCountry: USA DeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows a black screen or sometimes a black screen with the spotify logo on it for several mi...

  • Casual Listener
  • Plan: Premium Country: USA   Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue   When I start the Spotify app on my phone, it does not load. It shows...
  • Elena
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • Android
    freeze
    start
    wait
  • 379 Views
  • 1 replies
  • 0 likes