Downloads undownload themselves

[Zachtollefson]

All my downloaded music undownloaded since last night. Its a problem with your app. FIX IT!!!!!!!! GOD darn IT!!!!! I pay money for this **bleep** and don't want to pay more for no music offline. That's why I paid for it so I could have music when offline but that's not what I'm getting instead they undownloaded and I have to download them again which costs me data I don't have. Fix this problem immediately!!!!!!......please and thank you from all of us passed off mother **bleep**ers

[Sophia]

Hey @Zachtollefson! 

Thanks for reaching out to the Spotify Community. We'd like to help. 

Can you let us know what device, operating system, and Spotify version you’re rocking? Also, do you have any cache-clearing apps on your device? We'll take a look and see what we can suggest. 

Let us know if you have any other questions. We'll be here for you. 

Sophia,