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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hey @aafras,
Thanks for reaching out. Welcome to the Spotify Community!
First up, please try logging out and back into your account. Occasionally this is necessary to force a sync of info between your device and our account system. Please follow these steps:
- Tap Home
.
- Tap Settings
.
- Scroll to the bottom.
- Tap Log out.
- Log back in, ensuring you are using the correct account, with the Premium subscription.
If that didn't do the trick, please try performing a quick clean reinstallation of the app by following these steps.
Let me know how it goes — I'll be here in case you need any further help 🙂
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