Headset Problem

[fokdamanko]

Plan

Premium

Country

Germany

Device

(Xiaomi Redme 8 Pro)

Operating System

(Android)

My Question or Issue

If my phone (Xiaomi Redme8) is conenced via bluetooth to the headset (Plantronics Voyagr Focus) Music stopps immediatly after pushing play. No Idea, how to fix it.

If headset is deconnected music plays without any problems

[Elena]

Hey there @fokdamanko,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

It's also a good idea to check that Spotify has the permissions to run in the background and that it's not optimized by your battery settings.

If that's not causing the issue, could you let us your Spotify version and, if possible, if you experience this on other mobile devices?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.