I can't play or access anything with the android app.

[user-removed]

Plan

Premium

Country

Spain

Device

ZTE Nubia Red Magic 7 16/256

Operating System

Android 12

My Question or Issue

I can't use Spotify.

I tried reinstalling, updating, and everything and it just doesn't work.

The app says like "Something occured. Try again?" I pressed "try again" a thousand times and it doesn't work.

I've checked the account mail and Facebook user are the same and I logged in with both, and it just doesn't work.

Also, all of my playlists disappeared.

And the few i can't access at home, pops the "something occured" message.

If I play a song from anywhere in the app, the message appears again.

But, if I play music from a web player, it works perfectly fine.

Help.

[Lyubka]

Hey @user-removed,

Thank you for reaching out here in the Community and for the troubleshooting you've tried so far. 

You've mentioned that you've already reinstalled the app, but could you please do that again by following this guide here? These steps are for clean reinstalling, which is more thorough than the usual one and it'll remove any corrupted files from previous installations.

If a family member has a Spotify account, it would also be a good idea to ask them to log in on your device to see if the app behaves the same way.

In case it does, can you please share with us if you experience this on 5G, Wi-Fi or both? 

We'll be on the lookout for your reply 🙂

[kutyahere69]

Didn't work. I have the same problems with the same device.

[Vasil]

Hey @kutyahere69,

Thanks for taking your time to report this!

In order for us to properly alert the folks backstage, could you also share with us your Android OS version and your Spotify app version?
Tip: The Spotify app version can also be found under phone settings -> apps -> Spotify -> scroll to the bottom 

And, just to confirm that this is, in fact, device-related - if possible, let someone else try to log in on your device and you can do the same on theirs.
If all works as expected, they will see the same errors on your device and your account will function properly on theirs 🙂

We'll be on the lookout for your reply.

[xipetotek47]

I have they same problem with they same device red Magic 7s pro

[CoffeeAddict]

Same problem here on my Redmagic 8 Pro, completely unusable

[Yordan]

Hi folks,

Have you tried connecting to a different network to see if the issue persists? Make sure that the Spotify app is allowed access to your network / mobile data, and is not restricted by any battery/performance optimizing software you might be using. You should find these options in Settings > Apps > Spotify.

Cheers!