Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50706 Views
  • 66 replies
  • 25 likes
  • 50706 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881438 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881438 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27266 Views
  • 4 replies
  • 0 likes
  • 27266 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to like, add songs to library with Talkback screen reader on Android

Hello,Pixel 6 pro, Android 14, Spotify premium and in Canada.Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now playing screen or the mini player at the bottom of the scre...

  • Casual Listener
  • Hello, Pixel 6 pro, Android 14, Spotify premium and in Canada. Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now play...
  • AlejaR
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • accessibility
    Android
    blind
    Library
    Talkback
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing in Amazon Kids

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app.Everything was working fine, until a recent update that ad...

  • Casual Listener
  • I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app. E...
  • HM121
  • Casual Listener
  • 2339 Views
  • 18 replies
  • 0 likes
  • 2339 Views
  • 18 replies
  • 0 likes

Superuser Contribution I can't able to login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android auto and bluetooth crashing

Plan: Premium individual Country: Canada Device: Galaxy S23 UltraOperating System: Android 13, One UI 5.1Spotify app version: 8.8.80.599 My Question or Issue Hey! So I've been having this issue fornthe past little bit and it's started getting way too...

  • Regular
  • Plan: Premium individual  Country: Canada   Device: Galaxy S23 Ultra Operating System: Android 13, One UI 5.1 Spotify app version: 8.8.80.599   My Quest...
  • Maria
  • Moderator
  • 1129 Views
  • 6 replies
  • 0 likes
  • 1129 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search not loading results on Android

PlanPremiumCountryFranceDeviceSamsung Galaxy 52sOperating SystemAndroid I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the "Search" tab nothing is loaded. Just the green circle swirling is there. ...

  • Visitor
  • Plan Premium Country France Device Samsung Galaxy 52s Operating System Android   I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the...
  • Maria
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Canvas

Hey, Im using spotify premium on a Samsung and my canvas cannot be turned on...how do i fix that?

  • Visitor
  • Hey, Im using spotify premium on a Samsung and my canvas cannot be turned on...how do i fix that?
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloads not loading offline

PlanPremiumCountryUAE DeviceSamsung s23 feOperating System Android OreoMy Question or IssueI got premium recently and I have lots of downloaded albums , when I go offline and go to Spotify most times the downloaded albums don't load and it keeps load...

  • Newbie
  •   Plan Premium Country UAE   Device Samsung s23 fe Operating System  Android Oreo My Question or Issue I got premium recently and I have lots of downloaded albums , whe...
  • AlejaR
  • Moderator
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

What are amazing third party app that make more amazing Spotify?

Hi, i am using Spotify from last 3 year. Its great app for music but i want to know is there any third party app for Android that can make Spotify more amazing.?? Like Surround Music 3D MusicBass Booster /Equalizer3D/8D Music any other feature that c...

  • Music Fan
  • Hi, i am using Spotify from last 3 year. Its great app for music but i want to know is there any third party app for Android that can make Spotify more amazing.?? Like   Surround Music  ...
  • 630 Views
  • 0 replies
  • 0 likes
  • 630 Views
  • 0 replies
  • 0 likes

Superuser Contribution Frustrating - Downloaded albums are auto liking/favoriting all songs

PlanPremiumCountryCanadaDeviceSamsung S22 UltraOperating SystemAndroid 13 One UI 5.1 I am often in areas where I have limited network access so I often download albums to try out new artists or ensure I have access to albums I like. I have looked in ...

  • Newbie
  • Plan Premium Country Canada Device Samsung S22 Ultra Operating System Android 13 One UI 5.1   I am often in areas where I have limited network access so I often download albums to try o...
  • Elena
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i get my local files back water deleting the playlist

I deleted the local files platlist now I can't get it backPlanPremiumCountryUnited StatesDeviceSamsung S7 tabOperating System? My Question or IssueHow to get back local files after deleting the playlist

  • Visitor
  • I deleted the local files platlist now I can't get it back Plan Premium Country United States Device Samsung S7 tab Operating System ?   My Question or Issue How to get back local fil...
  • Joan
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple People Can control this device pop-up occurs twice

When I open the app on my chromebook and play a track the "Multiple-people can control this device" warning/informational pop-up displays twice. I have to click "Got It", Close the device list under it, then there's a second copy of the pop-up, I hav...

  • Casual Listener
  • When I open the app on my chromebook and play a track the "Multiple-people can control this device" warning/informational pop-up displays twice. I have to click "Got It", Close the device list under ...
  • userid1
  • Regular
  • 3013 Views
  • 25 replies
  • 5 likes
  • 3013 Views
  • 25 replies
  • 5 likes

Superuser Contribution Spotify randomly crashing in the background - Samsung Galaxy Tab S7

PlanFree CountryUnited Kingdom DeviceSamsung Galaxy Tab S7 (WiFi) Operating SystemAndroid 13 (One UI 5.1.1) My Question or IssueI've recently started using Spotify again. Unfortunately, whilst listening to music in the background, it will randomly st...

  • Newbie
  • Plan Free   Country United Kingdom   Device Samsung Galaxy Tab S7 (WiFi)   Operating System Android 13 (One UI 5.1.1)   My Question or Issue I've recently started usi...
  • Lyubka
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using the "Liked Songs" playlist immediately crashes, android tablet or android phone in tablet mode

PlanPremiumCountryUSADeviceSamsung Galaxy zFold 4, Samsung Galaxy Tab S7+Operating SystemAndroid 13 My Question or IssueUsing the "Liked Songs" playlist immediately crashes on android tablet or android phone in tablet mode

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy zFold 4, Samsung Galaxy Tab S7+ Operating System Android 13    My Question or Issue Using the "Liked Songs" playlist immediately cra...
  • Maria
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution app not working

PlanPremiumCountryKazakhstanDeviceLG Smart TV My Question or IssueHelloI tried playing music through my LG tv app and it doesn't work. I've tried turning tv off and on, same with wifi and also tried a different wifi, also tried uninstalling the app b...

  • Newbie
  • Plan Premium Country Kazakhstan Device LG Smart TV   My Question or Issue Hello I tried playing music through my LG tv app and it doesn't work. I've tried turning tv off and on, same ...
  • Lyubka
  • Moderator
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Any 8D app that supports Spotify, so i can listen in 8D

Hi, everyone hope you will enjoying. I want to know, is there any android app who supports 8D sound with Spotify. So we can listen every song in 8D or 3d quality.

  • Music Fan
  • Hi, everyone hope you will enjoying.    I want to know, is there any android app who supports 8D sound with Spotify. So we can listen every song in 8D or 3d quality.    
  • Eni
  • Moderator
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Recommendations/suggestions are absolutely awful.

I've been trying to use this service, but I can't get rid of songs that I REPEATEDLY click do not play again to, so I'm stuck here going around the same 30~50 songs spotify is throwing at me. It's so dumb that in order to teach this algorithm, I basi...

  • Casual Listener
  • I've been trying to use this service, but I can't get rid of songs that I REPEATEDLY click do not play again to, so I'm stuck here going around the same 30~50 songs spotify is throwing at me. It's so...
  • Örny
  • Visitor
  • 3407 Views
  • 4 replies
  • 15 likes
  • Radio
  • 3407 Views
  • 4 replies
  • 15 likes

Superuser Contribution Local file access

Why does the Spotify app need access to my photos, in order to access my music? 

Screenshot_20221114_122305_Permission controller.jpg
  • Regular
  •   Why does the Spotify app need access to my photos, in order to access my music?  
  • Not applicable
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify plays the same song over again when connected with Bluetooth

PlanPremiumCountryTurkeyDeviceXiaomi mi maxOperating SystemAndroid 12 My Question or IssueHi allI connect my phone in car with the Bluetooth device with send the music to my car radio. When I push on "next" button if the Bluetooth device to pass the ...

  • Regular
  • Plan Premium Country Turkey Device Xiaomi mi max Operating System Android 12   My Question or Issue Hi all I connect my phone in car with the Bluetooth device with send the music to m...
  • OscarDC
  • Moderator
  • 1998 Views
  • 7 replies
  • 0 likes
  • 1998 Views
  • 7 replies
  • 0 likes

Songs are displayed twice in library / No green tick displayed

Hey there, I have problems with my "songs". They are often saved twice or there is no green tick behind it when i play it somewhere, so I click it again and then they are also displayed twice in the library. And I'm not talking about same songs in di...

  • Music Fan
  • Hey there, I have problems with my "songs". They are often saved twice or there is no green tick behind it when i play it somewhere, so I click it again and then they are also displayed twice in the ...
  • anthony75smith75
  • Newbie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Teilweise 3 minuten die selbe werbung

Ich hatte oft genug den fall das ich den selben werbespot mehrfach hinterneinadner zu hören bekam un auch zum teil 3 minuten am stün, bsp 6 mal hintereinander ebay werbung und zwar immer den gleichen spot.

  • Visitor
  • Ich hatte oft genug den fall das ich den selben werbespot mehrfach hinterneinadner zu hören bekam un auch zum teil 3 minuten am stün, bsp 6 mal hintereinander ebay werbung und zwar immer den gleichen...
  • d33t
  • Newbie
  • 685 Views
  • 2 replies
  • 0 likes
  • 685 Views
  • 2 replies
  • 0 likes