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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56049 Views
  • 68 replies
  • 25 likes
  • 56049 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

Volume of tracks uneven

Hey all, fairly recent bug I've encountered. A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart attack when the track changes. I'm using a Galaxy S4, I've tried unist...

  • Visitor
  • Hey all, fairly recent bug I've encountered.    A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart atta...
  • Yearofthegoat
  • Casual Listener
  • 659 Views
  • 4 replies
  • 2 likes
  • 659 Views
  • 4 replies
  • 2 likes

Superuser Contribution Local file will randomly stop playing on my Bluetooth truck device

Android Pixel 6I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on my truck and play on my phone it will randomly stop p...

  • Newbie
  • Android Pixel 6 I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on ...
  • Joan
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Cambiar ubicación

No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.

  • Visitor
  • No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.
  • Anyk17
  • Spotify Star
  • 3313 Views
  • 1 replies
  • 0 likes
  • 3313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ist der Speicher und playlist von Premium Abo übertragbar?

Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?

  • Visitor
  • Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?
  • AlejaR
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files are getting skipped

PlanPremiumCountry GermanyDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or Issue I selected a Folder on my PC for local files. On the PC I sorted out songs into two playlists. Then I went to the Phone App and downloaded the songs. And ...

  • Newbie
  • Plan Premium Country  Germany Device Google Pixel 2 XL Operating System Android 9   My Question or Issue  I selected a Folder on my PC for local files. On the PC I sorted out...
  • Landon21m
  • Casual Listener
  • 5889 Views
  • 10 replies
  • 1 likes
  • 5889 Views
  • 10 replies
  • 1 likes

Solved!! Spotify Not Showing On Android Auto

Plan: PremiumCountry: USADevice: Samsung Galaxy S10Operating System: Android 9 Spotify doesn't show up in the Android Auto Menu. This symptom was covered in another thread from a few years ago but it seems something else is going on. Have uninstalled...

Screenshot_20190613-214400_Android Auto (1).jpg Screenshot_20190613-214558_Spotify.jpg Screenshot_20190613-214539_Spotify.jpg
  • Regular
  • Plan: Premium Country: USA Device: Samsung Galaxy S10 Operating System: Android 9   Spotify doesn't show up in the Android Auto Menu.  This symptom was covered in ...
  • GeorgeKoki
  • Newbie
  • 543671 Views
  • 24 replies
  • 6 likes
  • android auto
  • 543671 Views
  • 24 replies
  • 6 likes

Superuser Contribution app keeps crashing when I try to play songs

Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do

  • Visitor
  • Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do
  • Joan
  • Moderator
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding songs to my playlist

PlanPremiumCountry INDIADeviceSamsung GalaxyOperating SystemAndroid 14 one ui 6 My Question or Issue Whenever I click the + button to add a song to my playlist instead of asking me which playlist should the song be added to, Spotify automatically add...

  • Newbie
  • Plan Premium Country INDIA Device Samsung Galaxy Operating System Android 14 one ui 6   My Question or Issue   Whenever I click the + button to add a song to my playlist instead o...
  • AlejaR
  • Moderator
  • 6206 Views
  • 1 replies
  • 0 likes
  • 6206 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Google Assistant at Google TV can't play Music

So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing. PlanPremium DuoCountryIndonesia DeviceGoogle Chromecast with Google TV (...

  • Regular
  • So when i ask my Google Assistant on my Chromecast Google TV, it opened spotify app and just nothing after that, it only opened the spotify app but after that it's play nothing.  Plan Premium ...
  • Shred00
  • Gig Goer
  • 1402 Views
  • 12 replies
  • 0 likes
  • 1402 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify app holds on to old podcasts in drop-down menu.

Spotify shows old podcasts in the drop-down menu of my phone. I have to open the app to skip, pause etc. cache cleared, phone restarted, but miraculously the spotify app "remembers" this unplayed old podcast i haven't listened to in days, even when o...

  • Newbie
  • Spotify shows old podcasts in the drop-down menu of my phone. I have to open the app to skip, pause etc.  cache cleared, phone restarted, but miraculously the spotify app "remembers" this unp...
  • MihailY
  • Moderator
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes on opening the song page from bottom song playback bar

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanFree/Premium CountryIndia DeviceRedmi Note 7 proOperating System Android 10 (Q) My Question or IssueIn Spotify android app, I c...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.   Plan Free/Premium   Country India   Device Redmi Note ...
  • Vasil
  • Moderator
  • 3749 Views
  • 6 replies
  • 2 likes
  • 3749 Views
  • 6 replies
  • 2 likes

Superuser Contribution Anyone know how to contact Spotify directly when the community can't help?

PlanPremiumCountryUkDeviceHuawei p30 proOperating SystemAndroid 10 I would like to get help from an actual Spotify customer service assistant. Anyone know how to contact them because I can't find a way to do it that I understand? My original question...

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  • Casual Listener
  • Plan Premium Country Uk Device Huawei p30 pro Operating System Android 10   I would like to get help from an actual Spotify customer service assistant. Anyone know how to contact them b...
  • Susan_GP
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de changer le pays dans mon compte

Ma derniere recharge a été faite lorsque j'étais en vacances en espagne. J'essaye de recharger a nouveau mon compte depuis chez moi en belgique. Je ne parviens pas a modifier le pays. Ma gift card n est donc pas validée

  • Visitor
  • Ma derniere recharge a été faite lorsque j'étais en vacances en espagne. J'essaye de recharger a nouveau mon compte depuis chez moi en belgique. Je ne parviens pas a modifier le pays. Ma gift card n ...
  • OscarDC
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is re-downloading all of my songs!

I have almost 5K songs in a number of playlists, and many weeks ago I set them all to download so i could listen to them offline during an overseas trip I am now on. I set the Storage setting to use my SD card. Everything was great. All of a sudden S...

  • Roadie
  • I have almost 5K songs in a number of playlists, and many weeks ago I set them all to download so i could listen to them offline during an overseas trip I am now on. I set the Storage setting to use ...
  • EarlPurple
  • Roadie
  • 1695 Views
  • 12 replies
  • 1 likes
  • 1695 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify on Android can't share to WeChat moments,there is no such a selection button when I share.

Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it? Plan Premium Country Philibin Device Xiaomi 14 Pro Operating System Android (Xiaomi Hyperos 1.0.25) My Quest...

  • Regular
  • Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it?           Plan   &n...
  • MihailY
  • Moderator
  • 1018 Views
  • 7 replies
  • 0 likes
  • 1018 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify won't connect to Google Nest speaker

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 and Google Nest SpeakerOperating SystemAndroid 12 and One UI 4 My Question or IssueI select my Google Nest Speaker in the connected devices. The Nest Speaker plays the "connected" chime sound however S...

  • Music Fan
  • Plan Premium Country Canada Device Samsung Galaxy S20 and Google Nest Speaker Operating System Android 12 and One UI 4   My Question or Issue I select my Google Nest Speaker in the con...
  • therealoxyd
  • Newbie
  • 19824 Views
  • 46 replies
  • 0 likes
  • 19824 Views
  • 46 replies
  • 0 likes

Superuser Contribution Search on playlist after fast scrolling down won't show any results

PlanPremiumCountryPeruDeviceSamsung Galaxy S21 FEOperating SystemAndroid 13 - OneUI 5.1 My Question or IssueTrying to search after fast scrolling down the Liked Songs playlist won't show any results. Searching without fast scrolling works as intended...

  • Casual Listener
  • Plan Premium Country Peru Device Samsung Galaxy S21 FE Operating System Android 13 - OneUI 5.1   My Question or Issue Trying to search after fast scrolling down the Liked Songs playlis...
  • AlejaR
  • Moderator
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes