Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I have a problem with the App for Android, it stops the music all the time.

I have a problem with the App for Android, it stops the music all the time.

Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uninstalled 3 times and is the same.

And the other problem is; several times some tracks get unload and i have to download again.

 

I have a Samsung Galaxy S9+ and de Android Version is 9

 

 

Screenshot_20191102-014428_Spotify.jpg
Screenshot_20191102-014519_Spotify.jpg
Screenshot_20191102-014434_Spotify.jpg
Reply
1 Reply

You sure that is the latest updated version from the store? Because it seems you have the old library still.**bleep** and sign out from all devices. Log in again and it should work.

 

Leave a like, choose this as solution if I helped. Thanks.

AmayySpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts