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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43005 Views
  • 66 replies
  • 25 likes
  • 43005 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878287 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878287 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Superuser Contribution Features like "about you" don't work properly (Android)

PlanPremiumCountryLatviaDeviceSamsung Galaxy 9+ My Question or IssueMy Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restarting phone, reinstalling Spotify, clearing all data but nothing worked.T...

  • Casual Listener
  • Plan Premium Country Latvia Device Samsung Galaxy 9+   My Question or Issue My Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restar...
  • Alex
  • Spotify Legend
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Superuser Contribution Folder doesn't display all playlists

PlanPremium CountryUK DeviceSamsung Galaxy A20 Operating SystemAndroidSpotify version - 8.6.30.889 My Question or IssueAfter the latest update that overhauled the UI, folders in my library containing playlists will only display a total of 12 playlist...

folder.jpg Screenshot 2021-06-04 at 12.21.17.png Screenshot 2021-06-04 at 12.22.53.png
  • Gig Goer
  • Plan Premium   Country UK   Device Samsung Galaxy A20   Operating System Android Spotify version - 8.6.30.889   My Question or Issue After the latest update that ove...
  • Winter141
  • Gig Goer
  • 981 Views
  • 5 replies
  • 0 likes
  • 981 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing bar does not update

PlanPremium FamilyCountryNew Zealand DeviceSamsung Galaxy A31Operating SystemPlayback bar doesn't always update. Have to close Spotify to stop music if playback bar is still on previous song. I use Spotify in a work capacity and this is incredibly an...

  • Newbie
  • Plan Premium Family Country New Zealand  Device Samsung Galaxy A31 Operating System Playback bar doesn't always update.  Have to close Spotify to stop music if playback bar is still ...
  • Alex
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists doesn't start songs at beginning

PlanPremiumCountryUSDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueListening to suggested playlists (Discovery Weekly, Daily Mix, etc) and when it transitions to the next song it doesn't start at the beginning but about 15 se...

  • Casual Listener
  •   Plan Premium Country US Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue Listening to suggested playlists (Discovery Weekly, Daily Mix, etc) and wh...
  • Novy
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify download on Android is painfully slow when my wifi is fine.

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueOver the past week or so, Spotify seems to be re-downloading things more often than usual, and more importantly, downloads them painfully slowly. I tried to dow...

  • Regular
  •   Plan Premium Country USA Device Samsung Galaxy s10e Operating System Android   My Question or Issue Over the past week or so, Spotify seems to be re-downloading things more oft...
  • CarlosE
  • Moderator
  • 698 Views
  • 1 replies
  • 0 likes
  • Android
    slow
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only you story not sharable

CountryGermanyOperating SystemAndroid 10My Question or IssueThe Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or to your own story instead of the shared one.

  • Regular
  • Country Germany Operating System Android 10 My Question or Issue The Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or ...
  • CarlosE
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cant see find out how you listen slides, why?

PlanPremiumCountryTurkeyDevicesamsung A51 My Question or IssueTheres a new feauture called "find out how you listen" that everyone post about. but i can not see mines. slides go by fast and I can't see any of them. whenever spotify make slides just l...

  • Casual Listener
  •   Plan Premium Country Turkey Device samsung A51   My Question or Issue Theres a new feauture called "find out how you listen" that everyone post about. but i can not see mines. sl...
  • MattSuda
  • Spotify Star
  • 5676 Views
  • 8 replies
  • 0 likes
  • 5676 Views
  • 8 replies
  • 0 likes

New "Only You" feature skips straight to the end

PlanPremiumCountryIreland DeviceGoogle Pixel 4aOperating SystemAndroid 11Spotify Version8.6.30.889 My Question or IssueThe new "Only You"/"Find out how you listen" feature that can be found on the search page skips straight to the last (9th of 9) car...

  • Regular
  • Plan Premium Country Ireland   Device Google Pixel 4a Operating System Android 11 Spotify Version 8.6.30.889   My Question or Issue The new "Only You"/"Find out how you listen"...
  • MattSuda
  • Spotify Star
  • 469 Views
  • 2 replies
  • 1 likes
  • 469 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify slow, freezes, no internet connection, cant search

PlanPremium (Student)CountryNLDeviceLG V30 (H930)Operating SystemAndroid 9 My Question or IssueHi,My Spotify is unbelievably slow when starting up. It regularly freezes upon searching for artist or states that internet connection is lost (despite me ...

  • Regular
  •   Plan Premium (Student) Country NL Device LG V30 (H930) Operating System Android 9   My Question or Issue Hi, My Spotify is unbelievably slow when starting up. It regularly fre...
  • CarlosE
  • Moderator
  • 2831 Views
  • 11 replies
  • 1 likes
  • 2831 Views
  • 11 replies
  • 1 likes

Superuser Contribution Full screen album artwork is missing on android

PlanPremiumCountrySpainDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueFull screen album artwork on lockscreen is missing on android. Attached screenshots of Spotify vs YouTube music

  • Casual Listener
  • Plan Premium Country Spain Device Oneplus 6T Operating System Android 10   My Question or Issue Full screen album artwork on lockscreen is missing on android. Attached screenshots&nbsp...
  • Omard4dr
  • Casual Listener
  • 3467 Views
  • 4 replies
  • 1 likes
  • 3467 Views
  • 4 replies
  • 1 likes

Superuser Contribution Cannot Shuffle Offline Music on Samsung Galaxy Watch

PlanPremiumCountryUSA Device(Samsung Galaxy Watch)My Question or IssueMy primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline hassle free. That is by far the case. The app is super glitchy and wo...

  • Regular
  • Plan Premium Country USA  Device (Samsung Galaxy Watch) My Question or Issue My primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline...
  • bplatter
  • Regular
  • 5315 Views
  • 29 replies
  • 15 likes
  • 5315 Views
  • 29 replies
  • 15 likes

Superuser Contribution On Spotify Connect, mobile version stays on one track

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemWindows 10 My Question or IssueWhen I'm listening on Spotify Connect, the PC switches to the next track and the queue keeps going. However, my mobile device stays on the previous...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy S10+ Operating System Windows 10   My Question or Issue When I'm listening on Spotify Connect, the PC switches to the next trac...
  • Skellingtor97
  • Music Fan
  • 961 Views
  • 9 replies
  • 3 likes
  • 961 Views
  • 9 replies
  • 3 likes

Superuser Contribution Liked Songs Playlist will not play over WiFi

PlanPremium CountryUK DeviceGoogle Pixel 5 Operating SystemAndroid 11 My Question or IssueI cannot get my Liked Songs playlist to play on any device via WiFi. All other playlists work fine via WiFi, but Liked Songs will not play at all. If I start th...

  • Regular
  • Plan Premium   Country UK   Device Google Pixel 5   Operating System Android 11   My Question or Issue I cannot get my Liked Songs playlist to play on any device via ...
  • Ver
  • Spotify Legend
  • 1274 Views
  • 14 replies
  • 0 likes
  • 1274 Views
  • 14 replies
  • 0 likes

Superuser Contribution Arquivos locais

Não consigo baixar as músicas que estão na minha playlists de arquivos locais, já tentei alguns tópicos aqui e não consigo baixar, fica só em aguardando donwload.PlanPremiumCountryBrazilDeviceZenfone (ZE552KL)Operating SystemAndroid My Question or Is...

  • Casual Listener
  • Não consigo baixar as músicas que estão na minha playlists de arquivos locais, já tentei alguns tópicos aqui e não consigo baixar, fica só em aguardando donwload. Plan Premium Country Brazil Dev...
  • andrade
  • Visitor
  • 8479 Views
  • 14 replies
  • 0 likes
  • 8479 Views
  • 14 replies
  • 0 likes

[Android][Podcasts] Spotify pause button does not respond during playback

This happens about twice or three times a day while listening to podcasts or music. I will be able to start playback, but the progress bar in spotify will not move despite the audio playing. I will not be able to pause playback, and trying to skip ah...

  • Visitor
  • This happens about twice or three times a day while listening to podcasts or music.   I will be able to start playback, but the progress bar in spotify will not move despite the audio playing....
  • 1321 Views
  • 0 replies
  • 3 likes
  • Android
    Podcasts
  • 1321 Views
  • 0 replies
  • 3 likes

Solved!! Spotify doesn't seem to be working at the moment - Android Auto

Spotify is not working in Android Auto on Connection and also it won't work in Android Auto Mobile standalone app. The Following Error message will be displayed: Spotify doesn't seem to be working at the moment - Android Auto Device: Android Phones: ...

  • Casual Listener
  • Spotify is not working in Android Auto on Connection and also it won't work in Android Auto Mobile standalone app.   The Following Error message will be displayed:  Spotify doesn't seem ...
  • UndCon
  • Visitor
  • 31345 Views
  • 5 replies
  • 0 likes
  • 31345 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded playlists not showing up in folders

PlanFamily PremiumCountrySwedenDeviceOneplus 8Operating SystemAndroid 11 My Question or IssueThe new library with tag filtering is messing up my folders. When I download a playlist that is in a folder, it disappears and I can't find it in my library ...

  • Casual Listener
  • Plan Family Premium Country Sweden Device Oneplus 8 Operating System Android 11   My Question or Issue The new library with tag filtering is messing up my folders. When I download a pl...
  • Novy
  • Moderator
  • 1016 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
    Playlists
  • 1016 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some local mp3's play on Android (Pixel 3) and some don't

PlanUnlimitedCountryUSDevicePixel 3Operating SystemAndroid My Question or IssuePerhaps I was confused about how to play local files on my Android phone, but I gave up and manually copied files to my phone and played them with VLC. That worked fine, b...

  • Regular
  • Plan Unlimited Country US Device Pixel 3 Operating System Android   My Question or Issue Perhaps I was confused about how to play local files on my Android phone, but I gave up and man...
  • Eni
  • Moderator
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Superuser Contribution Car View Settings Back To Default

Device(Samsung Galaxy S21 Ultra 5G)Operating System(Android 11) My Question or IssueSpotify detects im in a car using android auto and it switches to car view mode, i turn it off, go to the settings, and select "Never" in "Switch to car mode". Im not...

  • Newbie
  •   Device (Samsung Galaxy S21 Ultra 5G) Operating System (Android 11)   My Question or Issue Spotify detects im in a car using android auto and it switches to car view mode, i turn it...
  • CarlosE
  • Moderator
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes