Incorrect 2G/3G Traffic Usage

[iakko]

Hello everyone,

I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device.

Using my WiFi network, after adding a song to the "star" playlist, there were problems downloading it. I decided to stop it and go out. Few minutes later, I noticed that the mobile traffic was totally used because the Spotify app used 1,15 GB of mobile data even if I chose to not stream/download songs during 2G/3G network coverage.

This joke cost me something like 20 Euro.

There is a way to contact a customer service asking for checks?

Thanks.

[Joe]

You can use the online contact form and to get in touch. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

[iakko]

Feedback sent!

Thank you for your help 🙂