Infinite "loading" cycle

[Tr3nta]

When i open to app there's an infinite cycle of the home screen and the spotify logo loading screen, it never stops and if i try to click anything while it is showing the home screen it causes the app to crash without any warning from the device

Plan

Free

Country

Switzerland

Device

Samsung galaxy a8

Operating System

Android

[Daisy]

Hey @Tr3nta.

Welcome to the Community.

We know it sounds simple, but it's often overlooked.

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let us know the exact version of Spotify?

Looking forward to your reply 🙂

[Tr3nta · Accepted solution]

I found out that i needed to reset my password, i rarely look through my
mail inbox so i didn't see the email. It would have been helpful to get a
similar warning or message about it when opening the application, the way
it was behaving really made it seem like a problem with the app itself.

[Daisy]

Hey @Tr3nta,

Thank you for your reply.

We've passed your feedback on to the right teams. Is everything working now? 🙂 

Have a nice day!

[DBenefiet]

This worked, thank you!

[PGroove1]

Hello Daisy!

Since yesterday evening, each time I open the Spotify App, it restarts the downloading of all my already dowloaded playlists, thus taking all the free space left on my iphone! How to stop this crayness??? I've already removed many apps because of that and now I reached the limit! PLEASE help me!

The other problem: although I have a Premium, I can't listen to my music without an internet connection! I have no payments problem. So what's going on???

Thank you!

[Peter]

Hey @PGroove1.

Thanks for posting about this here!

Since your issue is slightly different to the one in this thread, do you mind creating a new thread in the Android help board?

All you have to do is click here and then click on the start Start A Topic button to create a new topic. Someone will jump in and help you as soon as possible 😉

[PGroove1]

Hi @Peter,

Thank you for your answer.

It is not necessary anymore. I finally deleted the Spotify App from my iphone and reinstalled it. It works normally now.