Installation fails on HTC Wildfire S - Android 2.3.5

[ChrisFord]

Description

When I try to install the latest version of Spotify from the Playstore I get the message 

What are the steps you took to get to the error/issue?

1. Installed the app from the Google play store

2. When I opened the app I was advised that it needed to be updated

3. After hitting the download button advised that "Your device isn't compatible with this version"

4. Dowloaded SpotifyAndroid.apk

5. Uninstalled Spotify

6. Attempted to install from the "apk" file using "package installer"

7. When I opened the app I got a blank screen and the message "There seems to be a problem with your app installation.For best results, please reinstall Spotify".

What I expected to happen

I expected Spotify to run

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

HTC Wildfire S

Device’s Operating System

Android 2.3.5., HTC sense 2.1.

What type of account do you have

Premium

Space left on your device

20.04MB

Space left on your SD card (if applicable)

14.58GB

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”

Did you set your external SD card as storage location?

I don't know how to do this.

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

My mobile Spotify version

1.1.0.113

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

Originally Tesco mobile, now on GiffGaff both in the United Kingdom

My username

ChrisFord

Do you have a Spotify (non-Facebook) login?

No

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

No

[Peter__]

Unfortunately, the HTC Wildfire S is an armv6 processor device which Spotify have announced are no longer being supported:
http://community.spotify.com/t5/Help-Android/Samsung-Galaxy-Ace-new-version-of-spotify-is-not-compat...

[Andrews32]

According to Spotify's website, it should work: https://support.spotify.com/us/learn-more/faq/?_ga=1.46346279.1435398140.1369333577#!/article/What-d...

Which of us is correct?

[Peter__]

@Andrews32 - You are already aware that FAQ is wrong...

[ChrisFord]

I see. So with no previous advice and no notice a 3 year old device is rendered obsolete as far as Spotify is concerned.

So much for customer service - or have I missed something!

[Peter__ · Accepted solution]

Nope you haven't missed a thing, it was a big shock for us on the community team too. Those devices pretty much have no way to access Spotify anymore I'm afraid.

[ChrisFord]

Ah well - just have to wait for my Gramofons, but thanks for putting me right on the Wildfire. I could have wasted a lot of time!

[Andrews32]

---

@ChrisFord wrote:

I see. So with no previous advice and no notice a 3 year old device is rendered obsolete as far as Spotify is concerned.

So much for customer service - or have I missed something!

---

Yeah, you'd think a company with 40 million users might try to be a little more forthcoming about forcing an update like that, huh? I can only hope they decide to give us warning when they're pulling arm7 support.

[Ultrarudel]

Oh you can't be serious. I'm a paying customer, at least I deserved a message that my phone won't be covered with the new update... I wonder how many customers Spotify will lose this weekend. I cancelled my abonnement already. I'm very disappointed with this company right now and actually very pissed. Cancelling support for working and still selling smartphones... In other companies there would be heads rolling right now! There's nothing left to say right now. 

[Andrews32]

You're not the only one! It is unbelievable, but they did indeed do just that. It does seem capricious to do such a thing without any warning to customers (or guidance to support to aid customers). I'm struggling to see how any business boasting 40 million subscribers could put so little thought into so many people!