Issue Downloading files on mobile phone

[DannyD121]

Plan

Free/Premium

Country

USA

Device

Moto G7

Operating System

Windows 10

I have been able to create a playlist on my laptop from local files. They play fine on my laptop. When I try to download the playlist on my mobile phone the message says "waiting to download" for a split second then it says "downloaded".  However, the files are greyed out and not downloaded on my mobile phone. I have searched everywhere in this community and tried all the suggestions but nothing seems to work. I am very frustrated. Please help.

[Jose_M]

Hello @DannyD121!

Thanks for reaching out. I'd recommend checking out this Spotify Answer for the next steps to take.

Let me know if this does the trick!