Local Files wont download on device

[GodNanosuit]

Hi, my local files won't download onto my phone anymore.

Ive never had the problem before now; I'm on the same network on both my desktop and device but the songs remain greyed out on my phone. Normally they sync easily but for some reason now something has changed and it doesnt seem to be working anymore.

What am I missing?

The screenshot shows the local files under normal spotify songs, they just arent downloading.

Thanks for any help!

Thanks a lot 

[GodNanosuit]

I'm so mad

[Joe]

Clearly something has changed. Here's my checklist of possible causes:

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.