Help Wizard

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Log in problem and playback problem

Log in problem and playback problem

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

  1. I was having an issue that spotify would stop during a song, sometimes after 1 song sometimes after a couple.  One of the self help options was to log out and then log back in.  I logged out, and now it won't let me log back in?? It keeps saying I am in offline mode, but how do I switch it if I can't get in my account??

 

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