Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: internet connection

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42916 Views
  • 66 replies
  • 25 likes
  • 42916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878244 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878244 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot play nor view downloaded playlists without internet connection

My Question or Issue Bug:I cannot play my downloaded playlists without internet connection.I have testet this on two android devices with the newest version freshly downloaded from the play store.Steps to reproduce:1. Download the newest version of s...

  • Newbie
  • My Question or Issue   Bug: I cannot play my downloaded playlists without internet connection. I have testet this on two android devices with the newest version freshly downloaded from the p...
  • Joan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • Android
    internet connection
    Offline
    playback
    playlist
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Internet connection when connected to WiFi

Since I own a OnePlus 6 I always have the problem that Spotify is offline when I connect to a WiFi. When I disconnect from WiFi and use mobile internet Spotify works fine. When I reinstall the app spotify works via WiFi until I leave the WiFi. after ...

  • Casual Listener
  • Since I own a OnePlus 6 I always have the problem that Spotify is offline when I connect to a WiFi. When I disconnect from WiFi and use mobile internet Spotify works fine.  When I reinstall the...
  • tan3lt
  • Regular
  • 78359 Views
  • 30 replies
  • 0 likes
  • internet connection
    wifi connection
  • 78359 Views
  • 30 replies
  • 0 likes

Log in problem and playback problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was ...
  • 266 Views
  • 0 replies
  • 0 likes
  • internet connection
    playback
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! Spotify No Internet Connection Detected: Error Code 4

Hi, So I'm logging on to my university public wi-fi, which works fun to browse the internet, stream etc. However, when I open Spotify it's always offline and it comes up with a message stating "Error Code: 4". It happens everytime I open Spotify. Can...

  • Music Fan
  • Hi,    So I'm logging on to my university public wi-fi, which works fun to browse the internet, stream etc.  However, when I open Spotify it's always offline and it comes up with a m...
  • Arun2kv
  • Music Fan
  • 2295 Views
  • 4 replies
  • 0 likes
  • internet connection
    macbook pro
    OS X El Capitan
  • 2295 Views
  • 4 replies
  • 0 likes

Cannot download songs.

Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... It just sits there with a circle revolving but no pro...

  • Regular
  • Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... I...
  • Carina
  • Community Legend
  • 797 Views
  • 6 replies
  • 0 likes
  • internet connection
  • 797 Views
  • 6 replies
  • 0 likes