Lost acces to "Your library" playlist.

[Pavelbuikevich]

Plan

Premium

Country

Belarus

Device

HTC U12+

Operating System

(Android Pie/9)

My Question or Issue

I can't get acces to "Your library" list on my android phone. It says "something gone wrong" with "try again" button rigt below, wich is not responding. Also can't like any track, "heart" don't get green after tapping it. This trouble occurs not only in Spotify app but also with web player via Google Chrome.  Moreover there is no problem with playing any other track from any different playlist. Reinstalling of application didn't worked.

This problem dissapears while using computer or any other device.

[Taylith]

Hello @Pavelbuikevich 
Nice to hear from you.

I'd like us to go over some basic troubleshooting steps first.

So you've already tried reinstalling the app,in my understanding.

You can also try:

• Clearing out app cache.
• Make sure there's enough storage on your device,mine once stopped working after I had less than 2GB of free space.
• Log out of your account and back in.
• Restart your device.
• Or check out this article  for more info.

Also,is the library thing the only problem with the app at the moment?

Thanks for reaching out 💚