Ma Acc doens't have Canvas why?

[Tyral67]

Plan

Premium

Hey I was wonderin why ma acc doesn't have the option to activate and deactivate canvas? Ma sec has it but not ma main one why? How can I get this option back?

[Eni]

Hey there @Tyral67, 

Thanks for getting in touch about this here in the Community.

The Canvas feature is still being tested, and its availability can vary across accounts and devices. At Spotify, we're constantly running tests for improvements and new features, that's why you may see something in the app that other users don't or vice-versa, or get a feature to try temporarily.

Even though it's not possible to manually enable that feature on our end, we appreciate your feedback on the matter and we'll make sure to pass it on to the right folks.

If you have any questions or need a hand with anything else, the Community is here for you.

[Tyral67]

But the prob was I got it before this feature and Ion have it anymore why? 

[OscarDC]

Hey @Tyral67,

Thank you for keeping in contact.

We're always testing things by adding or removing features to make Spotify better overall. Since these tests are in random accounts, it could be added or removed anytime. We’re sorry that this means you’re not able to use Spotify like you wish to do at the moment.

But don't worry, we're constantly aiming to improve our features so we hope you’ll find it gets better in the future. 

Once again - thanks for the feedback, we appreciate it.

If you've any additional questions, don't hesitate to ask.

[Tyral67]

Oh come on tha was soo nicee. And when ya remove it like everytime Ion know if it's worth it to make a new acc and use tha