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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43055 Views
  • 66 replies
  • 25 likes
  • 43055 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878311 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878311 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26462 Views
  • 4 replies
  • 0 likes
  • 26462 Views
  • 4 replies
  • 0 likes

Superuser Contribution Galaxy s22 won't play podcasts

PlanPremiumCountry USA DeviceGalaxy s22Operating SystemMost current My Question or IssueGot this phone on Friday. Can no longer play podcasts. My old phone an s9 never had any problem. Spotify has full permissions. I've Uninstalled/reinstalled. I don...

  • Casual Listener
  •   Plan Premium Country  USA   Device Galaxy s22 Operating System Most current   My Question or Issue Got this phone on Friday. Can no longer play podcasts. My old phon...
  • Yordan
  • Moderator
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Superuser Contribution New features suddenly gone, other regressions / bugs

PlanPremiumCountryGermany DeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueUp until this evening I had access to the new features in the android spotify app, like swipe to queue or pulling down in liked songs to access the search ba...

  • Newbie
  • Plan Premium Country Germany   Device Google Pixel 5 Operating System Android 12   My Question or Issue Up until this evening I had access to the new features in the android spot...
  • Dian
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing -bar is hiding the last item on playlists

Hi there! PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 - Oreo My Question or IssueI have the very same issue now with my Android as this person had on their iPhone:https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-iOS-i...

  • Newbie
  • Hi there!   Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android 8 - Oreo   My Question or Issue I have the very same issue now with my Android as this ...
  • Elena
  • Moderator
  • 445 Views
  • 3 replies
  • 1 likes
  • Android
    Mobile
    Now playing
  • 445 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why does spotify starts playing when my smartphone is restarted?

Every time i restart my phone spotify starts playing when the proces is complete. I can't find any possibility in the settings to turn this off.Is this something that is controlled by the phone settings?currently a Samsung S20 FE.

  • Casual Listener
  • Every time i restart my phone spotify starts playing when the proces is complete. I can't find any possibility in the settings to turn this off. Is this something that is controlled by the phone set...
  • Kiril
  • Moderator
  • 634 Views
  • 3 replies
  • 1 likes
  • 634 Views
  • 3 replies
  • 1 likes

More than 5 'Popular' songs from an Artist?

Is there any way to expand on the popular list in Android? Possibly even view a list of all songs by an artist? Having to go into albums, or re-search by song name (especially if you aren't sure of it) is quite annoying.

  • Newbie
  • Is there any way to expand on the popular list in Android? Possibly even view a list of all songs by an artist? Having to go into albums, or re-search by song name (especially if you aren't sure of i...
  • user-removed
  • Not applicable
  • 2865 Views
  • 4 replies
  • 5 likes
  • 2865 Views
  • 4 replies
  • 5 likes

Superuser Contribution Spotify doesnt automatically plan in the car

When my phone connects to my car, Spotify used to automatically play. It hasnt done it now for the last 6 months and its across 3 different cars, so isnt the car. Does anyone have the answer?

  • Casual Listener
  • When my phone connects to my car, Spotify used to automatically play. It hasnt done it now for the last 6 months and its across 3 different cars, so isnt the car. Does anyone have the answer?
  • OscarDC
  • Moderator
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify stops playing when on WiFi

PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...

  • Regular
  • Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0   My Question or Issue:   I have very weird sudden stops of playback on Spotify Android. These happen o...
  • SebestyenK
  • Visitor
  • 5906 Views
  • 20 replies
  • 3 likes
  • 5906 Views
  • 20 replies
  • 3 likes

App trouble

PlanPremium/3 month free trialCountryTurkeyDevice(Samsung galaxy a72 2021)Operating System(Android 12) My Question or IssueThe app closing it self simultaneously without no app troubleshot warning i don't get any kinda app stopped working warning

  • Visitor
  • Plan Premium/3 month free trial Country Turkey Device (Samsung galaxy a72 2021) Operating System (Android 12)   My Question or Issue The app closing it self simultaneously without no a...
  • panda
  • Casual Listener
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ads

PlanNo plan CountryUnited States Device(Android, Samsung Galaxy S20 5G) Operating System(Android) My Question or IssueA few weeks ago when I was going for my walk, I noticed that whenever I would select a new artist to listen to, there would be const...

  • Regular
  • Plan No plan   Country United States   Device (Android, Samsung Galaxy S20 5G)   Operating System (Android)   My Question or Issue A few weeks ago when I was going fo...
  • Kiril
  • Moderator
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app is extremely slow

First of all, yes I know there are threads like this but I've tried the solutions and nothing worked. Installed the app on new phone, everything is super slow, just like on my old phone. I tried everything I've seen on other threads. Reinstalling, de...

  • Visitor
  • First of all, yes I know there are threads like this  but I've tried the solutions and nothing worked.   Installed the app on new phone, everything is super slow, just like on my old phon...
  • kaeptnsema
  • Regular
  • 2283 Views
  • 8 replies
  • 0 likes
  • 2283 Views
  • 8 replies
  • 0 likes

Superuser Contribution Lyric sync a bit too quickly on the android app (but not the desktop program)

PlanPremiumCountryNODeviceHUAWEI P smart 2019Operating SystemAndroid 10 My Question or IssueWhen looking at lyrics while playing playing a song, the sync of the lyrics is a bit too quick (about half a second to a second) when using the android app, w...

  • Roadie
  • Plan Premium Country NO Device HUAWEI P smart 2019 Operating System Android 10   My Question or Issue When looking at lyrics while playing playing a song, the sync of the lyrics is a b...
  • Nowaker
  • Newbie
  • 1378 Views
  • 3 replies
  • 0 likes
  • 1378 Views
  • 3 replies
  • 0 likes

Enhance button removes the three dots menu

PlanPremiumCountryCanadaDevice(Oneplus 7 pro GM1925)Operating System(Android 10) My Question or IssueWhen I enhance a playlist the three dot menu disappears until I un enhance and I can't shuffle play the playlist after enhancing.

  • Newbie
  • Plan Premium Country Canada Device (Oneplus 7 pro GM1925) Operating System (Android 10)   My Question or Issue When I enhance a playlist the three dot menu disappears until I un enhanc...
  • Taylith
  • Community Legend
  • 957 Views
  • 1 replies
  • 1 likes
  • 957 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files In Playlists Randomly Greying Out

PlanPremium CountryUSA DeviceSamsung Galaxy S8 Operating SystemAndroid 9, One UI 1 Spotify Version8.7.22.1125 My Question or IssueOn my phone, some of the local files in my playlist seem to randomly turn gray, you can still select/play the track norm...

  • Casual Listener
  • Plan Premium   Country USA   Device Samsung Galaxy S8   Operating System Android 9, One UI 1   Spotify Version 8.7.22.1125   My Question or Issue On my phone,...
  • Celesticoot
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does the Spotify application on my phone is detected as the web player?

I just change my phone to a Poco P3, and once I downloaded Spotify, the application is considered as the web browser. Which means I can't have access to my own playlist, can't choose my own music, etc. Any luck on that ?

  • Visitor
  • I just change my phone to a Poco P3, and once I downloaded Spotify, the application is considered as the web browser. Which means I can't have access to my own playlist, can't choose my own music, et...
  • Alex
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution song not woking

the songs only play for one sec and then it goes to the next song, the same thing will happen but then if It goes to ads it will play but then you cant hear the song.

  • Newbie
  • the songs only play for one sec and then it goes to the next song, the same thing will happen but then if It goes to ads it will play but then you cant hear the song.
  • OscarDC
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • song not woking
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is 'Remove from this playlist' no longer available from the song card menu?

I recently upgraded phones (Samsung S22) and noticed that a feature I use a lot, the "Remove from this playlist" option is missing from the song card/canvas/whatever you call the popup with the album art, scrub bar, and lyrics. It was avaliable on my...

  • Newbie
  • I recently upgraded phones (Samsung S22) and noticed that a feature I use a lot, the "Remove from this playlist" option is missing from the song card/canvas/whatever you call the popup with the album...
  • AndresM
  • Spotify
  • 774 Views
  • 1 replies
  • 1 likes
  • 774 Views
  • 1 replies
  • 1 likes

Superuser Contribution can't play titels from Dire Straits

PlanPremiumCountrySwitzerland HTC10Android 8.0.0 When I try titles from Dire Straits, nothing happens.

  • Regular
  • Plan Premium Country Switzerland   HTC10 Android 8.0.0     When I try titles from Dire Straits, nothing happens.    
  • Jeremy
  • Spotify Legend
  • 1060 Views
  • 9 replies
  • 0 likes
  • 1060 Views
  • 9 replies
  • 0 likes

Superuser Contribution Android volume and glitching problem

PlanPremiumCountryPolandOperating SystemAndroid Pie My Question or IssueWhile playing music volume randomly goes up to the maximum and song is glitching. It can be quite dangerous for earphones users (me). I had this problem few times before an updat...

  • Visitor
  • Plan Premium Country Poland Operating System Android Pie   My Question or Issue While playing music volume randomly goes up to the maximum and song is glitching. It can be quite dangerou...
  • AndresM
  • Spotify
  • 497 Views
  • 5 replies
  • 1 likes
  • 497 Views
  • 5 replies
  • 1 likes