Maximum volume too low

[Will1979]

Hi there, 

Could someone help me please? I started listening to Spotify this morning but the volume just went from loud to really low in the space of two seconds and I cannot work out why? 

I have checked volumes on my phone, on Spotify, uninstalled and re-installed again but still nothing.

This is really beginning to get me down as I am a premium customer, yet receiving a second rate service.

Could someone, either a genuinely nice person or someone who works for Spotify as I am ready to throw the towel in very soon.

Thank you

Will....  

[Joe]

What device, android and spotify versions? If you have turned on Audio Effects in spotify's settings, try turning them off. Are you using any other equaliser?

[Xzenor]

Is it just spotify that's on a low volume? Or is 'everything' in low volume?

Are you sure you checked all the volumes? ringing volume is different than the media volume so while ringing may be loud, music may be soft.

Pressing the 'volume up' buttons while music is playing should increase the media volume..

[marlonmillamina]

This is also my problem with Spotify. It's been bugging me eversince I used it with my android phone. I am very sure that I turned off the app's equalizer but the volume is just too low. I tried playing spotify with an iphone and it's so loud, UNFAIRLY loud. Hope Spotify fixes this in the next update. 😞

[Amination]

Same Problem here.

I use a Samung Galaxy S3 with Android 4.3.

The Spotify version is 2.7.0.883.

On my Pc everythings works fine so i really dont understand whats the problem. I checked both equalizers the one from spotify and the one of the samsugn player. i really dont get. 

If someone could help me i would be very thankfull.

The best from austria 😄

[marlonmillamina]

The problem is in Spotify app itself. Seems like the latest update messed up the max volume.

Download previous version of the app. Version 2.6.0.8 works like a charm!

[user-removed]

How do I install a previous version in my phone? and yes is the App itself cus a play music with soundcloud and its too loud!

[Daniel · Accepted solution]

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@user-removed wrote:

How do I install a previous version in my phone? and yes is the App itself cus a play music with soundcloud and its too loud!

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Check my signature 😉

[romajr86]

Hey, is version 2.6.0.8 available somewhere to download as an apk?

Nvm, I see Daniels Sig. thanks!

Im having issues with audio on my new android phone i just upgraded to last week, 2014 moto x running lollipop 5.0

[silvermeister25]

I have the same issues. Low volume on spotify compared to the stock music player app.

Galaxy S4 i9505
5.0

Spotify premium 2.7.0.833

[Daniel]

Hi @silvermeister25

Firstly can you try disabling nuplayer (see guide at the top of the Android forum). Secondly try installing a previous version of the app as already suggested. Hopefully an update will fix it soon.

[romajr86 · Accepted solution]

Thanks for supplying the older versions Daniel. I downloaded an older version and it seems to be back to normal

[Daniel]

Great @romajr86

Which version are you now using? Don't forget to also disable automatic updates on the play store else you may find yourself back on 2.7 without realising.

[romajr86 · Accepted solution]

2.6.0.813 is what I went back to. and yes thanks for the reminder about auto updates, I had those disabled already though.

[Amination]

Thank you for your Help 😉 Very nice dude.

I just wait for a update. I hope it comes soon 😄

[Evil-Caprino]

I hope they will fix this! I'm checking out Tidal now and I really don't want to give my money to Jay Z and Kanye West!!!

[Pete · Accepted solution]

Hey everyone!

We're currently pushing out an update for Android which resolves the issue some users are experiencing with volume levels. You should receive the update shortly.

[Daniel]

Thanks for the update @Pete.

[Wynandvdm79]

How do i download previous vs?

[Wynandvdm79]

Just updated. Volume starts fine for a second then downgraded to a liw volume! Help. About to delete