Mi Spotify va mal en mi móvil

[Irssiom]

Plan

Premium

Country

España

Device

Android 

Operating System

Android 11

My Question or Issue

Desde que actualice el software en mi móvil, la aplicación de spotify me ha dado problemas como que no me aparecen mis canciones guardadas, el contenido de mis playlist y ninguna canción de cualquier artista o playlist, tampoco me deja poner canciones ni buscar. No se si el problema viene de la nueva actualización del softaware de mi móvil o de la nueva actualización de Spotify para Android o ambas. Probé a utilizar mi cuenta desde mi IPad y no me dio ningún problema, es decir, la cuenta no se me ha eliminado, también he probado a reiniciar el móvil varias veces y sigue estando igual, probé a borrar el cache de la aplicación y me sigue dando el mismo problema. Porfavor si saben cómo solucionarlo, agradecería cualquier ayuda.

[CarlosE]

Hey @Irssiom,

Thanks for posting on the Community.

Keep in mind the official language on Community is English 🙂
 

You might be logging into a different account. You can check if you have another account with the info you'll find in this article. Since you mentioned you opened your account on your iPad, and you noticed everything is correct, we recommend checking the user name in both accounts, the mobile one and the iPad one. You can do this by going to the settings app on both devices. 
 

If the username matches, we recommend you start off with a clean (more thorough) reinstall of the Spotify app on your mobile device to see if this makes a difference. You can see the steps to do it here.

If this didn't help, no worries. We suggest reaching out to our Customer Support team so they can check what's going on and provide accurate info about your account. You can find how to contact them here.

We hope you found this helpful. Let us know if you need anything else. 

Take care!

[Randowone]

Hola. Lograste una solución? Estoy hace dias con el mismo problema por haber actualizado android.

Espero que se acabe esta situación, soy un usuario premium.

[OscarDC]

Hey @Randowone,

Thank you for reaching out to the Community and welcome. 

Keep in mind that the official language used in the Community is English, the replies will be posted in this language. We appreciate your understanding.

Just to confirm, have you performed the clean reinstall as suggested before by @CarlosE? 

If so and the issue persists, would you mind including in your next response the make, model and OS version of your device, along with the Spotify version you're currently running? This will give us a better look at your issue to keep helping you further. 

Keep us posted. 

[Randowone]

Hello and thanks for answering. My cell phone is an LG K51s, it has Android 11. The version of my spotify is the latest: 8.7.32.1554

[Randowone]

I already did the clean installation, but everything is still the same

[Jeremy]

Hi there folks,

Thank you for your replies in this thread.

There's actually an ongoing issue about this here. We recommend that you head over there and leave a +VOTE and Subscribe to the thread so that you don't miss any updates about this.

Let us know if we can help you with anything else in the meantime.

Take care!

[DeliaMP]

Hi there, 

I have an LG K51S and the same problems, Android 11 spotify is the latest: 8.7.32.1554

Hope you can find a solution, 'cause I'm keep pay for the service.

Cheers from Chile

[MarlonFv96]

I have the same problem with my phone and it's a LG k51s with android 11. The version of my spotify is the latest: 8.7.32.1554

[Dian]

Hey there,

Thanks for the replies.

Could you make sure you're running the latest version of the app downloaded from the Google Play Store?

The most up to date version at the time of this reply should be 8.7.48.

If the issue still occurs afterwards, could you check if you can reproduce it with a different account on your device and with your account on a different mobile device?

Keep us posted,

Cheers!

[Leilybrice]

Hola, se te arreglo el problema esque me esta pasando lo mismo y no se como arreglarlo.

Pero también me sale el mismo error en mi otro celular con mi misma cuenta.

[OscarDC]

Hey @Leilybrice,

Welcome to the Community and thank you for joining the conversation. Hope you don't mind me replying in English, as that's the official language of the Community!

If you're using a free account, this type of case is commonly related to a mismatch of the country you're located in and the one registered in your account. So in this case, we'd first recommend updating the Country settings on your account by following the steps mentioned in this article.

If the issue persists, or if you're using a Premium account, we'd also recommend performing a clean reinstall of the app by following the steps in this article.

Hope this helps. Let us know how it goes.

[Kaneki2604]

También tengo el mismo problema pero cambio de cuenta en el mismo dispositivo y en la misma versión de la app y me deja, es casi como si el problema fuera con mi cuenta