Mobile data not working android

[Soham1995]

Premium 

India

OnePlus 7T

Android 11 oxygen OS

Spotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinstall the app and restart my phone . Nothing seems to work . Please help . Thanks 

[Ivan]

Hey @Soham1995, 

Help's here!

If a clean reinstall didn't solve this for you, make sure no power saving settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify. 

If you noticed that this is happening only when connected to a certain Internet connection, but the app works as expected when switching to a WiFi or hotspot, it’d be a good idea to also reach out to the service provider of the original network so that they can take a look on their end as well.

Keep us posted! We'll be happy to lend a hand if you need more help.